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      06-03-2012, 08:08 AM   #4
AGS
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Drives: 2013 F10 M5
Join Date: May 2012
Location: NJ

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Service is an important part of a dealer's business. Very profitable work. The service department generally has its own manager, and it's his responsibility to make sure the department is profitable. If you don't feel like you're getting the best service, speak to the service manager. Tell him you will take your business elsewhere if things don't improve. Also tell him you'd like to rate them "5" when BMW makes their follow-up call, but you don't feel you received "5" level service. Anything below "5" is viewed as failure to many dealers.