Originally Posted by cnicholson
I think the Munich airport location is always staffed and is pretty flexible. I just showed up and it was no problem--- but reservation would have been better (I got caught up on the Lufthansa mess so had no chance to make reservation).
I think other locations might not be staffed all the time, because they stressed the necessity of making a reservation.
when i showed up early for munich airport dropoff, they were not there. i showed up 30 minutes early and they were gone. i think if they have no appointments, they may take off for an errand or something. they were back for my appt time though. i had a reservation and would not do it without one for fear of missing a flight.