Originally Posted by Bimmer6
Dropped off car in Munich 9/4 after M event lunch. Car made it to VDC in New Jersey 9/26 and pump changed, and sent to the dealer on 10/6 and arrived on 10/8 3m clear bra, and tint added. Picked up on 10/12 and compensation provided at the dealer with an apology. Hope that tells the story, and BMWNA called me daily with updates. I was very kind to all the folks that helped, and there were a few set backs, but I knew it was not their fault it goes a long way. Good luck to all.
Did you make any calls to BMWNA or did they make these proactive communications and compensation all by themselves?