Originally Posted by stealth.pilot
Did you make any calls to BMWNA or did they make these proactive communications and compensation all by themselves?
My first communication was email through the website. I detailed my concern, and the number of vehicles I have purchased from BMW. I also told them my car was not financed, and I had another purchase pending in 2013 so I would like this resolved fairly and quickly. I received a call in three days, and the above is basically a summary of my letter. Also I had a 2002 745i buy back which they offered so I'm sure they had a history file. Honestly I will be a BMW customer through the good and the bad stuff happens. I told them I would take whatever they thought was fair and that was it. Good luck