Quote:
Originally Posted by RPiM5
We've been dealing with significant delays at the West Coast VDC in Oxnard, CA also which is 3,000 miles away from where the hurricane hit. The basic problem here is that BMW is virtually unaware or is not telling the customer what is going on with their vehicles. It is one thing for a U.S. Delivery M5 that has not been delivered the customer yet, technically making it still property of BMW, but it is another thing entirely for an ED customer, as it is our car already. Not being able to get information on something that we paid for and in the case of ED have already paid in full for or making payments on already is unacceptable.
In my particular case my ED M5 has been stuck at the VDC now for 7 working days and BMW doesn't know why. Unacceptable. Looking at getting compensation for this mental anguish.
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I couldn't agree more. That is wrong. I wish you luck.