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      11-17-2012, 12:47 AM   #1
Knight Commander ///
stealth.pilot's Avatar
United Kingdom

Drives: 2014 M5 Individual
Join Date: Aug 2010
Location: Buckhead

iTrader: (0)

Excellent BMW Customer Service Rep

My car arrived yesterday, and though it was later than I wanted, it was much earlier than I expected.

The BMW NA Customer Service rep was really fantastic, and once she was engaged she got me the car in a week and a half and also took charge of compensation. It made a world of difference, and I wished I had engaged her earlier.

Over the past few weeks I had been getting progressively disappointed with my re-delivery experience:
- Delays in scheduling for export
- Slow processing at VPC
- Oil Pump recall and delays
- BMW ED department not answering my emails at all

The mistake I had made previously was calling the BMW ED department. They really lack the empowerment to do anything - they can't even pick up the phone and call the VPC. However the Customer Service department is quite powerful, and if they are on your side, things will move quickly.

So heres the rule for ED customers: Don't call BMW ED department, call BMW NA Customer Service.
2014 BMW ///M5 Individual Frozen Grey, Silverstone Full Merino, Piano Black, Exec Pkg, Drivers assistance plus, LED Pkg, Bang and Olufsen, 20" 343M Forged Alloy Wheels
Upgrades: Eisenmann Sport with M Performance Carbon tips, Dinan anti-roll bars, Bel StiR+, ALP

2015 Jaguar F-Type R Coupe
2015 Mercedes-Benz C300 Sport

Last edited by stealth.pilot; 11-17-2012 at 10:23 AM.