Originally Posted by krispykreme
Welcome to the BMW ED and VPC circus.
I think you misinterpreted my post. I am commending their customer service. The car arrived in perfect condition, they fixed the bumper too and the oil pump and they turned the car around really quickly.
It's the BMW ED people I am saying are unable to help, the customer service people can be very effective.
My advice is reach out to the customer service department, be constructive and positive, and they will move heaven and earth.