Originally Posted by krispykreme
The case is already at executive office. Melissa is from that office.
I just found out that they have an employee events today. In other words, Melissa had no intention to ever call me back. She is fully aware of the company events.
I just send email to her manager Fran Kirnum. Hopefully she will get back to me on Monday.
I am very upset when I found out that Melissa had no intention what so ever to resolve this matter.
I once had an issue like this with a Lexus employee. I wrote a letter complaining about her conduct and not seeking any compensation other than that they don't put other customers through the same experience. Lexus fired that woman.
They were very classy about it. Another rep called me back to resolve the issue a week later. When I asked about the first woman, the guy simply said "She is no longer with the company".