Originally Posted by andrewket
The legal requirements regarding recording a phone call vary by state. Some states only require that one party knows that the conversation is being recorded. Other states require both parties to consent. The state with jurisdiction is where the recording device is located.
The legal requirements are not really of importance because he is not using them in court, he may release these recordings to shame BMW. They will not take legal action against him because from a PR perspective that would be even worse for BMW.
This is in the vein of the hundreds of customer service recordings on you-tube relating to Comcast, AT&T, AOL, etc.