Quote:
Originally Posted by cnicholson
Fair point. Maybe have my proposed policy printed on the "Roadside Assistance" info sheet they give you in your packet.
Trying to put myself in Barry's shoes, I would be most pissed/frustrated with the waiting and uncertainty as the clock was ticking on my brief vacation. Having a clear policy/plan worked out in advance would eliminate much of this anxiety, and not cost BMW much (especially since it will almost never happen)...
In my (imaginary!) world, you would always be "on your way" within an hour and would have a like-kind car by the next morning.
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Agree. They should have a hotline - and then they should implement the holiday recovery plan you suggest.