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Originally Posted by puffysheep
I just wrote a formal complaint email to BMW.
If they don't resolve this problem in next couple days, I intend to send certified formal letter to BMW of NA.
I also agree that we should all voice our complaints so that BMW corrects this problem swiftly without the lawyers being involved.
Here is the contact for the Customer Relations if anyone is interested:
Our address:
BMW of North America, LLC
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
Customer Relations:
1-800-831-1117
customerrelations@bmwusa.com |
Thanks so much just sent off email. will follow up with formal letter and phone call. Here is what I sent.
To whom it may concern,
I just purchased my F10 M5 which was delivered on August 27.When I originally ordered this car your documentation reflected 20 way power adjustable seats with side adjustments. Upon car delivery the side adjustable support mechanism was missing. Im very disappointed the seats are missing this feature making them only 18 way adjustable seats now, which is clearly different than what I ordered. My dealer has directed me to you to resolve this matter
VIN:
I look forward to a resolution of this matter, either a seat replacement or financial credit.
Thank You,