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hey guys - massive thanks for all the responses/support - i really appreciate it. i've been so angry this situation got to this point as it didn't need too. its really absurd.
in the past 15 hours I've picked up 2 voicemails from BMW NA Customer Service - after weeks of calling and emailing for updates they are suddenly responsive. i guess they are paying attention - good.
i am now being asked to resubmit all the documentation I gave them weeks ago. still no definitive dates on when I will be repaid, but i guess the good news is, it seems to be moving forward - and from the sound of it - the team at Steve Thomas are involved in cleaning up BMW of Manhattan's mess. truly class acts. wish i could ship my car to the west coast for its service intervals - maybe i'll drive it.
more to come as this unfolds and will post the details of the resolution.
a
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I drive an M5!  |