Quote:
Originally Posted by stealth.pilot
Did you make any calls to BMWNA or did they make these proactive communications and compensation all by themselves?
|
My first communication was email through the website. I detailed my concern, and the number of vehicles I have purchased from BMW. I also told them my car was not financed, and I had another purchase pending in 2013 so I would like this resolved fairly and quickly. I received a call in three days, and the above is basically a summary of my letter. Also I had a 2002 745i buy back which they offered so I'm sure they had a history file. Honestly I will be a BMW customer through the good and the bad stuff happens. I told them I would take whatever they thought was fair and that was it. Good luck