Quote:
Originally Posted by DrewM5
I really need to praise Nate and IND here. Those SG vents are the ones I ordered but they were not what I was intending. I intended only to have the mesh painted and not the entire insert. I emailed Nate and got a response almost immediately. Having looked back at their page, it was at least partially - if not entirely - my error in ordering; and I freely admitted as much in the email exchange. Nonetheless, they told me to check them out and, if I don't like them, they will exchange them. On top of that, they are going to revise their drop downs to make it more clear so that the next ordering-challenged person is less likely to make a mistake.
I love dealing with a stand up company like IND that understands the importance of customer service! Nate, you guys are great. I only wish more customer service companies understood what customer service is. You have created a very loyal customer in me.
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I agree. The customer service is excellent and the products they sell are top notch. Its great dealing with a company like this.