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How is this not a clean cut scenario?
1. Car is delivered with a cosmetic defect
2. Service orders a replacement part
3. Car is fixed
I had a small scratch on my interior trim when the car arrived. Told dealer. They fixed. Whole thing took 3 weeks.
Would I be pissed if my car was damaged in transit and took longer than I'd hoped? Sure, but stating that BMW won't make it right? Doesn't make sense.
Your story must be missing some critical information.
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