[Oompah]

Hi all,


First post on m5 level and straight away with a problem.

I bought a 16 reg m5 from Specialist Cars Stevenage back in December and ever since then I had nothing but problems with the car.

Ignoring a horrendous customer service from Stevenage BMW, for over 5 months now I have been battling with a steering wheel noise on cement surfaces (half of m25 for example). Each time I hit certain frequency the steering wheel starts to vibrate adn produce this really annoying buzzing noise.

The car has a lane departure function, so BMW diagnosed the issue as lane departure engine inside of the actual steering wheel.
Back in january the engine was repalced under warranty but this didnt make any difference at all.
Two weeks ago I called BMW assist and had the car recovered, as the next available appointment for a warranty repair was given to me for... end of May!
Two weeks later, today, I received a call from BMW that they have tried to fix the issue but they simply cannot. They apparently modified the engine slightly, so the buzzing noise isnt as pronounced but its still there and but modifying the vibration engine, they made it less efficient for the lane departure functionality.

Bottom line, after 5 months of owning the car and multiple visits to BMW service, the issue cannot be addressed. I was told there is nothing they can do and that this is essentially "part of the car's charm - it makes buzzing noise on uneven surfaces".
I was told to contact BMW customer services, which I did. They told me that if technicians cannot help, they cannot help either and there is nothing I can do, even though the car is under warranty. Personally I find it simply unacceptable. The car costed me 40k, is under warranty but the issue cannot be addressed?
Spoke to BMW FS, as the car is on finance, they don't really know what to do with this either.

As you can imagine, I am not a very happy bunny now. I have a car that developed a fault and BMW is washing their hands off because they cannot fix it.

I am due to collect the car tomorrow but I am wondering if there is anything that you guys can suggest for me to do in this situation. Can i actually refuse to collect the car if the issue hasn't been solved even though the car is under warranty?

Any ideas, comments? Thanks in advance for any input.

Artur