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@PatMcG @cpiguy
Have you tried reformatting the drive to FAT32 and uploading the file directly to the root folder of the drive? Also make sure there is no other media or folders.
If that doesn't work then tell me the version that you have installed (settings>software update>show current version). You may need to perform incremental updates (update to the next newest version, then to the newest version).
That's all I can think about to try..
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2013 BMW INDIVIDUAL ///M5 {Frozen Black/Amaro Brown/Amaro Brown Alcantara/White Contrast Stitching/Piano Black Trim}
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