Quote:
Originally Posted by philly-dee
No, I know where the car is; BMW ED Customer service doesnt. They are evidently 3 days behind... and counting, with their system. My CA is looking at the same thing as them, he was just smart enough to tell me I have more update information. Just dont know if they are dragging their feet to buy time to get the fix done with minimal documentable "down" time to me.
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sorry i misunderstood, yes could be the case.. I wasnt getting any good answers until it started to go upstream which was today when i eliminated my salesman, wrote the admin assist and got the sales manager. I like my sales guy but needed to cut him out of the issue and express distaste with sales manager to get more hard answers as to their progress...
ED customers are definitely first in line... it is compelling that they are getting to the end of septembers port delivered cars though, thats a plus...
BMW needs to understand its all about keeping the customer informed. I am borrowing a damn car from a friend right now and i have to tell that friend 'i dont know when it will be fixed, just wait like me, but thanks for letting me borrow your vehicle'..... not cool.