Quote:
Originally Posted by M5theonlyone
No wonder they don't want to investigate further. If the car is still annoying to drive then it's head to head with that firm for a refund or replacement,not easy I know and no wonder they are difficult as they probably knew of the problem beforehand.
You obviously test drove the car before buying, was there any indication of that then?
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Haha, you nailed it here. Of course I test drove it - luckily enough for them, the road surface was good enough not to expose the issue. The issue came up as soon as I drove it home via m25's surface - but then the car was already mine and it was qualified as a warranty repair. And to be honest, I wasnt expecting BMW not to be able to fix the droning sound. But here we are.
The car was back with Specialist Cars Stevenage within first week.
To make it even more fun, they sold me a car with bad alignment and damaged paintwork. Scratches that we agreed they will remove before me buying the car, came out again after 3-4 washes. They simply masked damaged paintwork with some t-cut like solution that washed off within two months. Even though I came back to the sales guy and told him about the exact damage we spoke about before i paid for the car; he accused me of damaging the car post sale and said that it was "bought as seen". I will never buy anything from Specialist Cars again. I should have listened to opinions online. Crooks.
I've been BMW customer for over 15 years now but the post-sale customer care has been on a huge decline. I highly doubt I will buy another BMW again.