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      12-05-2012, 05:59 PM   #12
krispykreme
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Drives: e90 328i
Join Date: Feb 2012
Location: Mission SJ CA

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Quote:
Originally Posted by RPiM5 View Post
Krispy,

Sorry to hear about this man. I can't believe u still don't have ur car back? How many days has it been since drop off in Europe? I wish I had been more attentive to ur posts, I could have been able to help u out. I was in contact with an amazing lady from BMW NA Customer Relations named Tina. Not only did she get me my car back within a week of initial contact with her, but I've already gotten my BMW 1 day ///M school voucher in the mail and also the monetary compensation that I asked for.

Well, I'll tell u what though, they just released the details for the RS6 and RS6 Avante and it looks interesting. I think the RS7 is going to be very cool though.

Hope that u have better luck with the RS7 and I hope that we get to race one day.
I got my car back on 11/12. But it has the same damage that was noted during my ED dropoff.

Simone- the ED specialist tried to blame my dealer for the damage initially. She swore that the entire rear bumper was replaced and send me the vehicle manifest (which showed rear bumper was replaced at VDC- the condition of the rear bumper cover was noted "peeled and detached from the car".

I had to send her picture that I took when i drop off the car at frankfurt, showing the rear bumper was in pristine except for that small dent on the diffuser. She then changed her tone and apologized.

Since 11/13, i have been waiting patiently to get that diffuser fixed. They did nothing. The only thing they did is make promise and failed to deliver.

Melissa was suppose to call me back today. She never did and has left for the day.

I did not ask for M-school nor any compensation for damaging my car or the oil pump fiasco. All i wanted is simply get my car fixed correctly without too much hassle for me.

I just talked to the lawyer. I am going to try have BMW buy the car back under lemon law. It has been 30 days since the original repair at VDC. I still have a damaged diffuser and a car that has its rear bumper replaced because some idiot at VDC backed my car into something.

To Rob-

I agree its a small thing. But the entire episode by BMW was just not right. Its a brand new car with a minor diffuser problem (which i am not even sure if it was hit in europe).

I have to live with a car that was in a wreck (at VDC) and a dent diffuser?

Would you be happy if you found out that your car were wrecked at VDC and BMW still have not fixed your car after almost a full month?

I never asked for anything until today.

My request is simple-

1. Replace my car under lemon law- I simply don't want to deal with this car any more.
2. Give me a equivalent loaner until the new car arrives.

I have been really forgiving to BMW. Not anymore.
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