Quote:
Originally Posted by stockm5
We were the shop that sold this DME Tune to this customer. The car ran fine for a few weeks and all a sudden he started having issues. We found he had one bad spark plug and replaced it at 11pm at night for him. Then he started having issues again after he did a 200mph run that he was very excited about. We decided to reflash the car with the new OBD tuning cable and the coding somehow was corrupted. We even offered him a rental car while we sorted out the coding issue which took 6 days, not 3 weeks. The “Russian” guy had to fix the coding which he did without having to remove and drill the DMEs. Once we reflashed the car, we started having injector issues which we informed the customer about. At this point the customer decided to take the car to BMW to resolve the injector issues. Furthermore, we gave him a full refund on the tune and also gave him a brand new set of spark plugs which we didn’t charge him for. We try our best to make all of our customers happy but that wasn’t the case in this situation. We also tuned his friends car the following day which has had no issues at all. Sometimes there are inherit problems with the car that we cannot foresee. Also, all of his coil packs were rusted from the car sitting around for a year which we advised him of but he didn’t want to change them (pic attached). In any event, we tried our best to resolve his issues but the customer did not want for us to do that. Sorry for the bad experience that you had. We also installed your trunk spoiler and M performance steering wheel with new paddle shifters last Saturday at NO CHARGE as a nice gesture.
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How does a car with 3000 miles have coils that look like this? I would be pissed about this and make BMW change all of them under warranty. I can’t see how this would help the performance of the car especially with a tune.