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      10-12-2012, 12:47 PM   #1
Ziff73
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Who do I call?

Just cleared customs yesterday at VPC in GA. Would like to know status of oil pump replacement (has the part been delivered, replacement scheduled, etc).

BMW customer relations wasn't any help (keeps saying call the dealership) and CA is out of pocket for the weekend.

Any other contacts at BMW to call?
BMW ED relations?
I saw that someone here was talking directly to VPC, is that possible?
Thx
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      10-12-2012, 01:24 PM   #2
Rob///M5
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I'm in the same situation (been at VPC since 10/4). Can't find anyone that can give me specifics. CA texted me today and told me my car is "HOT" and Priority 1. I'm thinking...ok, that sounds good...
Then he explains it could still take a couple of weeks!? WTF
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      10-12-2012, 07:10 PM   #3
bradone1
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Well not great news today, went to the dealer and got my sales guy to poke around the computer system and I saw 2 things I didn't like bout this oil pump fix but one was helpful.

I saw that my car didn't have a 'work order' started, that is the next step and is sitting in a storage location at the VPC. It already has a trucking line assigned and that's just waiting. It says arrived on 9/27, to be at dealer on 10/3; we are obviously passed that date.

Now we looked up another one that was ordered before mine and it did have a work order but now I noticed that his 'to be at dealer' date was 11/2!

I now have showed the sales guy where to look to tell me when I get the work order started status, until I get that I don't get a date change or status update that I'm moving forward

I don't know if the 11/2 date is accurate as mine was not but I don't know why they would put that in if it wasn't


Looks like we may be waiting for a while guys. I would have your sales guy check that status, it's his his system on the lower part of the page on a 2nd tab. It is in an Internet browser window, he put in the last 7 of the VIN and it brought all of this up. I would go down there and look with them.
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      10-12-2012, 08:50 PM   #4
cmhsam
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Get your Service Manager to start making calls to BMW. This should be the person that runs the entire service department for the dealership. If that fails get your Operations Manager or dealer GM to start making calls. Its time to stop being so nice and start making some demands. Demand the owner of the dealership explain to you why his team of "empowered" people cant make things happen.
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      10-13-2012, 02:43 PM   #5
Rob///M5
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New update...car has been repaired at the VPC and is ready for delivery to dealer!
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      10-13-2012, 05:31 PM   #6
bradone1
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Quote:
Originally Posted by Rob///M5
New update...car has been repaired at the VPC and is ready for delivery to dealer!
What's the last 7 of your vin if you don't mind me asking?? Want to see if they are far along and if they are fixing in vin order
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      10-13-2012, 07:01 PM   #7
Rob///M5
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Quote:
Originally Posted by bradone1
Quote:
Originally Posted by Rob///M5
New update...car has been repaired at the VPC and is ready for delivery to dealer!
What's the last 7 of your vin if you don't mind me asking?? Want to see if they are far along and if they are fixing in vin order
Don't have the VIN with me right now, but I was a week 35 build.
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      10-15-2012, 02:13 AM   #8
motzatoga
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has anyone taken re delivery at the PDC since ED since your oil pump has been fixe?
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      10-15-2012, 02:57 PM   #9
chillin4now
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Affected VINS sorted by Increasing Value

Quote:
Originally Posted by bradone1 View Post
What's the last 7 of your vin if you don't mind me asking?? Want to see if they are far along and if they are fixing in vin order
bradone1
Dont know if this is helpful, but im in the same boat (acutally situation) as you.
Dont know how far along the list they are. I attached a VIN list sorted in increasing value.
Curious thing was the email said 696 cars affected and the list includes 1140 or so.
Regardless, maybe some people can offer up some info as to how far through the list they are. Also US versus ED delivery.
Just somethign to do while my boat is sitting in Baltimore doing nothing.

I am in the early 700's for example
Attached Images
File Type: pdf vins2.pdf (347.1 KB, 66 views)
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Last edited by chillin4now; 10-15-2012 at 03:10 PM.
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      10-19-2012, 10:07 AM   #10
lawpurv99
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Quote:
Originally Posted by motzatoga View Post
has anyone taken re delivery at the PDC since ED since your oil pump has been fixe?
I am supposed to be on the 24th (Wednesday). Guess we'll see.
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