04-27-2014, 11:13 PM | #89 | |||
Enlisted Member
2
Rep 31
Posts |
Quote:
Quote:
Quote:
Asking you to bug him for me is like begging for his attention. As customers we just want a simple and trouble-free way to buy these cars. Not the need to bug a dealer until he gives me the time of day. We would just make it more efficient by going with other dealers who treats us professionally. And I don't think you would dare taking a shot at potential customers like us and other forum members who are reading this and maybe going through similar experiences. More than ample time was given for replies so there are no excuses there. |
|||
Appreciate
1
|
04-27-2014, 11:16 PM | #90 | ||||
Private
4
Rep 61
Posts |
Quote:
|
||||
Appreciate
1
|
04-27-2014, 11:54 PM | #91 | |
6'0 / 250lb
140
Rep 1,797
Posts |
Quote:
I am in complex software sales and MANY times I need to research to get answers. HOWEVER, as a professional I ALWAYS respond within 12 hours if not 12 min if I'm available...EVEN if I DON'T have the answer(s) to the customer question(s). The purpose for the rapid response it two-fold. 1. Simply let the customer know I received the msg and that I'm on the case. 2. To set an EXPECTATION of when I will have the answers back and actually provide a time/date on when they'll hear back from me. Then I will also provide updates in the meantime if applicable. It's ALL about being responsive, setting expectations and letting people know you're there working for them. A 'black hole' of NO response for more than 24 hours is unacceptable in my book.
__________________
Build: '14 M5 - Space Gray / Full Sakhir Orange / Alum Trace / Black 343's / Exec / Driver Assist / LED
Mods: SunTek CXP tint - Vinyl-wrapped door handle chrome - Macht Schnell 12mm spacers - Pedalhaus pedals - iND Cosmetic Package - Polished 90mm exh tips - Coded by v12 - 21" HRE S107's polished lip/black center |
|
Appreciate
1
|
04-28-2014, 06:51 AM | #92 | |||
10876
Rep 27,645
Posts |
Quote:
Contacting me helps customers like yourself who are looking for "instant response". I can't guarantee that I can always answer your questions but most of the time I can and If I can't I will get the answer for you. If you feel the need to continue this for whatever reason you can pm me anytime. Enjoy your week Quote:
Quote:
If any of you guys feel the need to speak your mind more about this situation you can feel free to pm me anytime. lets stay on topic, Sorry OP for this right turn.
__________________
BEFORE YOU BUY YOUR NEXT BMW, EMAIL OUR GUY KOTE FIRST! Kote M Sales:Kotem@bmwofcamarillo.com Cell:805-368-9101 vipfinance@bmwofcamarillo.com for warranties! |
|||
Appreciate
0
|
04-28-2014, 10:52 AM | #94 |
435
Rep 860
Posts
Drives: MSport F30
Join Date: Apr 2006
Location: BMW Secret Test Facilities
|
Guys, I apologize for not responding sooner. Your business is important and is the sole reason we are here supporting the community. I personally have been helping since 2006 on this forum alone. Even if I am not selling you a BMW I am happy to answer questions. As one of the top professionals in the business, I am constantly seeking ways to improve. I certainly appreciate the feedback from our valued enthusiast community and will continue to do my best.
__________________
|
Appreciate
0
|
04-28-2014, 11:50 AM | #95 | |
435
Rep 860
Posts
Drives: MSport F30
Join Date: Apr 2006
Location: BMW Secret Test Facilities
|
Quote:
__________________
|
|
Appreciate
0
|
04-28-2014, 02:26 PM | #97 | |
Enlisted Member
2
Rep 31
Posts |
Quote:
Even though I have only registered in this forum within this year, it does not mean I am new to this forum. I suspect there are many people like myself, who reads the posts in this forum but never felt the need to register. This is something you need to recognize and by saying what you said you are offending many people who are in the same boat. We are maybe new officially to this forum but have been browsing this forum for years. I did not expect instant answers. I gave ample time for replies. I got a reply three days the first message which I felt was fine. I replied immediately and waited one week. If I didn't follow that up with another email, he probably wouldn't have replied at all. Then after the following email exchange he never replied. That was exactly what happened. I understand the potential large amounts of emails he has to process therefore I gave him ample time. But to me and the other gentleman,rjdoc74, who received the same treatment, it was simple unacceptable. There's no two sides of the story. It was simply what really happened. As PhilT3 explained it best, "A 'black hole' of NO response for more than 24 hours is unacceptable in my book." And in my case, I actually gave 6 days extra. I suggest that PhilT3's suggestion be thoroughly studied and executed. |
|
Appreciate
0
|
04-28-2014, 02:50 PM | #98 |
435
Rep 860
Posts
Drives: MSport F30
Join Date: Apr 2006
Location: BMW Secret Test Facilities
|
I have a few Individual orders as usual right now but, it's the most I have seen on the F10 M5. In production I have a Frozen Black and Frozen Silver Metallic. The last of the 2014. We should do an F10 M5 Individual meet when you get yours!
__________________
|
Appreciate
0
|
04-28-2014, 02:52 PM | #99 |
435
Rep 860
Posts
Drives: MSport F30
Join Date: Apr 2006
Location: BMW Secret Test Facilities
|
Also I just checked with ED for you. They confirmed what I suspected, and the 2015 order for Individual is a safe bet for October. Any sooner would be cutting it too close for comfort.
__________________
|
Appreciate
0
|
04-28-2014, 06:49 PM | #101 | ||
Captain
319
Rep 883
Posts |
Quote:
Quote:
Of course all my cars have Cobra some where on it!!! |
||
Appreciate
0
|
04-30-2014, 03:00 PM | #107 |
Major
543
Rep 1,463
Posts |
|
Appreciate
0
|
05-10-2014, 01:45 PM | #109 |
Major
543
Rep 1,463
Posts |
|
Appreciate
0
|
05-17-2014, 02:09 PM | #110 |
New Member
1
Rep 6
Posts |
Could you send me the dealer info as well, thanks.
__________________
BMW CCA Member
2014 550ix, Carbon Metallic, Mocha Nappa Leather, Dark Wood Trim, M Sport Pkg, Exec Pkg, Cold Weather Pkg, Driver Assistance Plus, Luxury Seating Pkg, LED Lighting Pkg, and Black Kidney Grilles. |
Appreciate
0
|
Post Reply |
Bookmarks |
|
|