Who got the 2013 M5 and did not get the "Backrest Width" adjustment buttons?

[Tourbillon]

Is anyone actually expecting them to retrofit new seats? Let's face it, we were screwed. All we can expect is an apology or an intricately fabricated excuse. This really pisses me off.

[04S]

Originally Posted by singularity

Why are only US car owners replying? How about others from Europe, Middle East and Asia? Looks like nobody has them except me.

I have them. They are standard in Australia.

[hinckley]

Originally Posted by Tourbillon

Is anyone actually expecting them to retrofit new seats? Let's face it, we were screwed. All we can expect is an apology or an intricately fabricated excuse. This really pisses me off.

+1

I've been following this since BMW excluded the back-width adjustment from the original F10s. It pissed me off then and I figured that they'd add them back with the LCI. Current reports suggest that the LCI may happen for MY2014, so we may see them across the F10 line then. But I agree that owners of 2012 and 2013 M5s will be SOL.

[Niko1414]

Response back today....

Thank you for contacting BMW of North America, LLC.

Your information has been forwarded to Wil at 1-800-831-1117, extension 7799. He is researching your inquiry and will call you soon to further assist you.

The BMW Customer Relations and Services Department is available Monday through Friday from 9:00 A.M. to 9:00 P.M., Eastern Standard Time. You can reach us at 1-800-831-1117.

Sincerely,

Jackie Miller
Customer Relations and Services
Representative

[apple555]

Yeah I don't see to many other people having to replace the I drive system. From the first day i picked it up the car had amnesia. It wouldn't remember any of the presets i programmed in and the satellite radio always went to the demo station. The car was re-programmed a few times and whe it didn't resolve the problem, bmw germany suggested with just swap out a new i drive that fixed the problem. The big issue is what are we all going to do with the LOUSY drivers seat.

[uhn2000]

Originally Posted by Niko1414

Response back today....

Thank you for contacting BMW of North America, LLC.

Your information has been forwarded to Wil at 1-800-831-1117, extension 7799. He is researching your inquiry and will call you soon to further assist you.

The BMW Customer Relations and Services Department is available Monday through Friday from 9:00 A.M. to 9:00 P.M., Eastern Standard Time. You can reach us at 1-800-831-1117.

Sincerely,

Jackie Miller
Customer Relations and Services
Representative

Translates into

[Bmill]

I say, unleash the hounds!

If we do not hear something soon it will be time to up the pressure.

[Niko1414]

Wil also left me a voice mail.
Keep you posted on discussion.

Anyone else get a response ?

[RPiM5]

Gents,

I got a response this morning via email. They told me that I would be contacted soon by one of the Supervisors. They gave me the extension that I could reach them at if they did not contact me in due time.

Hang in there guys, patience.

[tarmant]

I also received a reply back this morning stating "Your information has been forwarded to Paige at 1-800-831-1117, extension 7709. She is researching your inquiry and will call you soon to further assist you would be contacted"

My car left port on the Topeka ship yesterday, will be in Ga on the 7th, the days will be long in wait.

[RPiM5]

Gents,

I spoke with BMW NA Customer Relations Supervisor today. I reaffirmed my problem again with her and the bottom line is that she said that she would research the issue and call me back in about 3 to 5 business days. I basically restated everything I sent in my email and I clarified the problem even further.

I told her that the bottom line is that I ordered 20-Way seats on my car and it was supposed to be standard, and I got 18-Way seats instead, and that BMW never bothered to notify the dealers or the customers of this change.

I also have my dealer working on this and she asked me if I had contacted my dealer already as well.

I made it clear that what I am looking for is an official statement from BMW about what happened and that I want the problem rectified on the M5.

We'll see what happens in 3 to 5 days.

Stay cool brothers and sisters.

[BodyPlexM5]

I think a lot of us are waiting patiently to see what you are able to get done here. Keep us all posted!

[Bmill]

Thanks for the update!

Does anyone know where I can order ice in bulk to keep cool with?

[Tourbillon]

I emailed them 2 days ago and still haven't received a response.

[FLOMACKS]

Originally Posted by Aussie F10M

I have them. They are standard in Australia.

I pick mine up in two weeks. I really hope to the the Aussie seats.

[Tourbillon]

I finally heard back from someone at BMWNA. Basically, he said this issue needs to involve the regional manager. I'm supposed to be hearing back from him and scheduling a time I can bring my car in for him to have a look. I will keep you guys posted.

[M54ccibo]

Please do...

[puffysheep]

After sending in the email last weekend, I finally got to speak to a resolution specialist from BMW NA.
She said this issue now has been elevated to corporate level at BMW NA.
She said someone from NJ coporate office will be looking into this and contact customers, who have filed complaint emails/letters, in next couple days with a resolution.

I think we need to continuously emphasize that this missing feature is important so that BMW NA decides to correct this problem.
So I urge all of you to send in emails/letters if you haven't done so already.
Thanks!

[dkreidel]

Odd they put adjustable backrest width on my 650 vert and not M5's

[AlexK]

Originally Posted by Tourbillon

Is anyone actually expecting them to retrofit new seats? Let's face it, we were screwed. All we can expect is an apology or an intricately fabricated excuse. This really pisses me off.

That's true. All they will do is say "sorry" and give everyone a coupon good for one free carwash Even if someone will initiate a class action lawsuit and BMW will lose it, all they'll do is pay some form of monetary compensation, but noone can force them to retrofit seats to existing models and people cannot do retrofit by themselves because this will automatically void the warranty and might affect the car insurance in some way (due to "unapproved" user modification potentially affecting the safety features of the seat, or something like this).

[mhh]

Originally Posted by Tourbillon

bring my car in for him to have a look.

Expect a lot of fake smiles and "getting to know you" talk, AKA softening up techniques.

[ucla95]

Originally Posted by puffysheep

She said this issue now has been elevated to corporate level at BMW NA.

Please continue to keep us posted here.