08-21-2014, 02:04 PM | #1 |
Curve Thrasher
620
Rep 3,773
Posts |
Burger tuning.
This company has great customer service. Any problems or questions and they quickly fix it. Two thumbs up
__________________
2013 Bmw M5-Alpine White/Black-Oem gloss blk powder coated wheels-Expel clear bra-35% tint-Rpi Gtm Exhaust-Rpi Downpipes-Rpi Scoops-Halim Cazimi Performance Tune-KwV3 coilovers
Country run |
|
08-21-2014, 08:44 PM | #3 |
Major
127
Rep 1,048
Posts |
And they have been great for a long time - I had a JB3 in my 2007 335i and Terry was known for his customer service back then. I need to get mine ordered!
Dave |
Appreciate
0
|
08-22-2014, 04:31 PM | #6 |
Joint Chiefs of Staff
23784
Rep 190,103
Posts |
Agree.
__________________
Check out our current sale by clicking on this link!
https://x-ph.com/sale/ Phone number 702-494-9435 |
Appreciate
0
|
08-22-2014, 07:32 PM | #8 |
Lieutenant
156
Rep 592
Posts |
I agree, it's really great how they respond to customer's needs. I was still a bit bummed out that I first received a faulty stage 1 unit and when they promised to immediately send replacement, it was out of stock. I told them that I wanted to test it on the track this coming Sunday and they said sorry, we won't be able to ship it out until Friday. Then yesterday, on Thursday, I receive a notice with a USPS tracking number that the replacement unit is on the way. I immediately contact them and say "here is my FedEx account no. please overnight for Friday am delivery". The response was that they don't ship with FedEx (what?????, I just gave you my account no.). Later the (otherwise really helpful rep) said that the package was already on the way to the post office anyway. Tracking shows that the shipping was initiated Thursday 11am. So there would have been plenty of time to hand it over to FedEx.
Pardon the rant, just really bummed that I will spend two days on the track without my tune. Too bad for Burger as I am sure I would have given them raving reviews on their BMS stage 1.
__________________
--------------------------------------------------------
IG: hartmutkraft FB: seventeenjewels |
Appreciate
0
|
08-22-2014, 07:51 PM | #9 |
Second Lieutenant
33
Rep 231
Posts |
Sorry you got a bum deal there, but its hard to fault a company when you don't give yourself a little bit of spare time in case of issues. If a company doesn't ship with one carrier, it's not as simple as handing over your account #. They probably have a warehouse where UPS comes to pick up orders, and Fedex doesn't..
__________________
------------
Everything is just for fun, and may or may not constitue real characters in actual life... ------------ |
Appreciate
0
|
08-23-2014, 04:54 PM | #10 |
Colonel
2262
Rep 2,514
Posts |
Quality of the product has nothing to do with the efficiency of delivery.
__________________
?16 M2 Long Beach Blue/Black, 6MT
'22 X5 4.0 M Sport Black Sapphire/Tartufo ?22 Tesla Model Y Performance Midnight Silver/White |
Appreciate
0
|
08-23-2014, 04:59 PM | #11 |
Knight Commander
554
Rep 5,948
Posts
Drives: 2014 911 Turbo S
Join Date: Aug 2010
Location: Buckhead
iTrader: (0)
Garage List 2014 Porsche 911 Tu ... [10.00]
2015 Mercedes-Benz ... [0.00] 2015 Jaguar F Type R [0.00] 2014 BMW M5 [0.00] |
It's to lull you into a false sense of confidence so you don't realize you are risking your engine blowing up and when it happens you're going to be on your own.
__________________
2022 Mercedes-Benz EQS 580
2020 Mercedes-Benz GLE 450 Ordered: EQS580, BMW IX, Lucid Air Touring, Corvette Stingray |
Appreciate
0
|
Bookmarks |
Thread Tools | Search this Thread |
|
|