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      08-21-2014, 02:04 PM   #1
boots
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Burger tuning.

This company has great customer service. Any problems or questions and they quickly fix it. Two thumbs up
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      08-21-2014, 07:58 PM   #2
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Sweet. Good to know as stage 1 goes in Saturday. Can't wait...
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      08-21-2014, 08:44 PM   #3
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And they have been great for a long time - I had a JB3 in my 2007 335i and Terry was known for his customer service back then. I need to get mine ordered!

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      08-21-2014, 09:15 PM   #4
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I agree excellent customer service via email, internet etc.
Does anyone know however why they do not have phone service?
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      08-22-2014, 01:23 AM   #5
boots
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I found out the same thing. But there are quick to respond otherwise.
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      08-22-2014, 04:31 PM   #6
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Quote:
Originally Posted by boots View Post
This company has great customer service. Any problems or questions and they quickly fix it. Two thumbs up
Agree.
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      08-22-2014, 05:41 PM   #7
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Quote:
Originally Posted by mike@x-ph.com View Post
Agree.
+12345
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      08-22-2014, 07:32 PM   #8
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I agree, it's really great how they respond to customer's needs. I was still a bit bummed out that I first received a faulty stage 1 unit and when they promised to immediately send replacement, it was out of stock. I told them that I wanted to test it on the track this coming Sunday and they said sorry, we won't be able to ship it out until Friday. Then yesterday, on Thursday, I receive a notice with a USPS tracking number that the replacement unit is on the way. I immediately contact them and say "here is my FedEx account no. please overnight for Friday am delivery". The response was that they don't ship with FedEx (what?????, I just gave you my account no.). Later the (otherwise really helpful rep) said that the package was already on the way to the post office anyway. Tracking shows that the shipping was initiated Thursday 11am. So there would have been plenty of time to hand it over to FedEx.

Pardon the rant, just really bummed that I will spend two days on the track without my tune. Too bad for Burger as I am sure I would have given them raving reviews on their BMS stage 1.
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      08-22-2014, 07:51 PM   #9
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Sorry you got a bum deal there, but its hard to fault a company when you don't give yourself a little bit of spare time in case of issues. If a company doesn't ship with one carrier, it's not as simple as handing over your account #. They probably have a warehouse where UPS comes to pick up orders, and Fedex doesn't..
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      08-23-2014, 04:54 PM   #10
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Quality of the product has nothing to do with the efficiency of delivery.
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      08-23-2014, 04:59 PM   #11
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