first time taking vehicle to dealership..

SERBM5 · 09-01-2016, 07:04 AM

So I took it to Reeves Bmw here in tampa florida, for a seat belt buckle issue as well as my center console cig lighter is not charging...

Reminder under factory warranty.

They want to charge me 300$ + labor for a buckle (that is safety issue, it will not clip in; when I brought it in) they found a seat belt sticky substances inside, and the fuse they want to charge me 1hr 170$... am I missing something here..... ?

fhaze3 · 09-01-2016, 07:24 AM

What was their response when you reminded them that it was till under factory warranty?

SERBM5 · 09-01-2016, 07:25 AM

They told me it's not covered basically I was like excuse me .... Idk if the service advisor is new but I asked to speak to manage rlol.

13M5F10 · 09-01-2016, 08:18 AM

If it was in fact damaged by some sticky substance like a spill, it won't be covered under warranty.

If you did not spill anything and it just went out, it should be

Darkshear · 09-01-2016, 08:54 AM

Is this your first time working with Reeves? They've always been hit or miss on how nice they choose to be that day. I usually stick with the Service Advisers and Service Techs that are part of the Tampa Bimmer club so I know I won't get jacked around.

That being said, if there is something sticky in there...a little isopropyl alcohol and get the sticky shit out, then take it somewhere else; no room for debate on if you caused the issue.

BTW, you have any pics of your car? I'm wondering if I've seen you around.

SERBM5 · 09-01-2016, 09:06 AM

Quote:

Originally Posted by Darkshear

Is this your first time working with Reeves? They've always been hit or miss on how nice they choose to be that day. I usually stick with the Service Advisers and Service Techs that are part of the Tampa Bimmer club so I know I won't get jacked around.

That being said, if there is something sticky in there...a little isopropyl alcohol and get the sticky shit out, then take it somewhere else; no room for debate on if you caused the issue.

BTW, you have any pics of your car? I'm wondering if I've seen you around.

all good ha.. nothing was spilled inside seat belt was a malfunction, Kevin the manager said he seen a few, after the phone call he said he will fix it all, and did required maintaince.. I guess the guy I was working with was a trainee...

smoorebmw · 09-01-2016, 12:14 PM

I'm having the same type of problem...I bought the car with 6k miles (now have 12k) and I just started noticing the console buttons are starting to stick. I've NEVER spilled anything on them and I'm fairly certain the buttons where fine when I bought the car. They are saying it's not covered because they "believe" something was spilled...

LI-M5 · 09-01-2016, 01:51 PM

try another dealer local to you , most likely they won't give ya hard time !

but that suck's either way man!

09-01-2016, 07:04 AM	#1
SERBM5 Private First Class 8 Rep 165 Posts Drives: M5 F10 Join Date: Aug 2016 Location: FLORIDA iTrader: (4)	first time taking vehicle to dealership.. So I took it to Reeves Bmw here in tampa florida, for a seat belt buckle issue as well as my center console cig lighter is not charging... Reminder under factory warranty. They want to charge me 300$ + labor for a buckle (that is safety issue, it will not clip in; when I brought it in) they found a seat belt sticky substances inside, and the fuse they want to charge me 1hr 170$... am I missing something here..... ? __________________ BMW M5 \| Singapore Grey \| Sakhir Orange \| Turner Muffler Delete \| Alpha Catless Downpipes \| RamAir Intakes \| ESS Tune E-700 \| Performance Front Lip \| Performance Wing \| Stance SF07 20X9(20ET) 20X10.5(27ET) \|
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09-01-2016, 07:24 AM	#2
fhaze3 GLG-20 185 Rep 369 Posts Drives: 18 Ram 2500 Ltd,e30 M52 Track Join Date: Mar 2014 Location: North Georgia iTrader: (1)	What was their response when you reminded them that it was till under factory warranty?
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09-01-2016, 07:25 AM	#3
SERBM5 Private First Class 8 Rep 165 Posts Drives: M5 F10 Join Date: Aug 2016 Location: FLORIDA iTrader: (4)	They told me it's not covered basically I was like excuse me .... Idk if the service advisor is new but I asked to speak to manage rlol. __________________ BMW M5 \| Singapore Grey \| Sakhir Orange \| Turner Muffler Delete \| Alpha Catless Downpipes \| RamAir Intakes \| ESS Tune E-700 \| Performance Front Lip \| Performance Wing \| Stance SF07 20X9(20ET) 20X10.5(27ET) \|
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09-01-2016, 08:18 AM	#4
13M5F10 Hide! My wife's coming! 812 Rep 2,816 Posts Drives: 2013 BMW M5 \| MSR Stage 3 Join Date: Jun 2015 Location: Las Colinas, TX iTrader: (5)	If it was in fact damaged by some sticky substance like a spill, it won't be covered under warranty. If you did not spill anything and it just went out, it should be __________________ * SOLD * 2013 BMW M5 \| Space Grey \| MSR Stage 3 Tune \| Catless Downpipes \| MSR Intake and Charge Pipes \| MSR Exhaust (Prototype) \| Vorsteiner Rear Diffuser \| RW Carbon Front Lip \| RW Carbon Trunk Spoiler\| Vorsteiner VS-310 Forged Wheels \| Escort 9500CI w/Laser Jammers
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09-01-2016, 08:54 AM	#5
Darkshear Second Lieutenant 154 Rep 269 Posts Drives: BSM 2019 M5 Comp Join Date: Feb 2011 Location: Tampa iTrader: (2)	Is this your first time working with Reeves? They've always been hit or miss on how nice they choose to be that day. I usually stick with the Service Advisers and Service Techs that are part of the Tampa Bimmer club so I know I won't get jacked around. That being said, if there is something sticky in there...a little isopropyl alcohol and get the sticky shit out, then take it somewhere else; no room for debate on if you caused the issue. BTW, you have any pics of your car? I'm wondering if I've seen you around. __________________ 2021 Brands Hatch Grey M5 Competition
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09-01-2016, 12:14 PM	#7
smoorebmw Private First Class 57 Rep 120 Posts Drives: F10 M5 - F80 M3 (GF's) Join Date: Nov 2012 Location: San Diego iTrader: (0)	I'm having the same type of problem...I bought the car with 6k miles (now have 12k) and I just started noticing the console buttons are starting to stick. I've NEVER spilled anything on them and I'm fairly certain the buttons where fine when I bought the car. They are saying it's not covered because they "believe" something was spilled... __________________ 2013 BMW M5 - B&O Sound - Piano Black trim - 2 toned grey/black interior. 2016 M3 - Fully Loaded - GF's car Grave Yard - 2014 BMW 640i - 2007 BMW 335i - 2006 BMW M5 - 2003 Infinti G35 - 2002 BMW 740i - 2002 CBR 954r - 2000 BMW 540i - 2000 BMW 328i
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09-01-2016, 01:51 PM	#8
LI-M5 Lieutenant 95 Rep 587 Posts Drives: 2016 M5 Join Date: Sep 2012 Location: South Florida iTrader: (0)	try another dealer local to you , most likely they won't give ya hard time ! but that suck's either way man!
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