Pothole Damage

smallgirl · 09-04-2014, 01:58 PM

Guys

Hit a pothole last night on the way home in rush hour traffic - both front & rear passenger side tyres (possibally rims - dont know yet) damaged - one definite puncture , the other big bubble.

For any Calgarians it was West Bound on Bow Trail & 37st SW (just by the Shell Gas Stn).

Not good - car is in with BMW Calgary right now being assessed. There will be an interesting discussion with them as they have indicated that my tyre & rim coverage ( 5yr unlimited mileage) might not cover everything.

Be aware - these high performance rims & tyres are not that strong and before anyone chimes in no I was not driving agressively. I know this road very well as I work downtown and have used it on & off for 10 yrs now.

There has been roadwork ongoing on this particular streach.

Northern X5M · 09-05-2014, 09:52 PM

Tell them to pound sand. Same thing at Bavaria BMW in Edmonton. I trashed a rim and tire and they said the insurance company was not going to cover the damage. I found the contract went to the SA and showed them the verbage in the contract that clearly stated that they fully covered pothole damage. I think with my contract the total payout did cap out around 6,500 max.

Also you can go after the city for damages too. My friend hit a pothole that caused 4K damage to here 335i. She is working with the city, and they are going to pay for some of her damages. She took a picture of the pothole and it was fucking huge.

smallgirl · 09-06-2014, 11:38 AM

yeah I'm having a real ding-dong with the dealership, several phone calls yesterday and still no resolution - I have sent them photos of the pothole.

It amazes me that in today's day & age you have people (corporations) that want to rip you off - daylight robbery. A man works hard for his gains - don't belittle that.

Next step may be BMW Canada or BMW NA - lets see.

avlnch · 09-08-2014, 06:58 AM

Quote:

Originally Posted by smallgirl

yeah I'm having a real ding-dong with the dealership, several phone calls yesterday and still no resolution - I have sent them photos of the pothole.

It amazes me that in today's day & age you have people (corporations) that want to rip you off - daylight robbery. A man works hard for his gains - don't belittle that.

Next step may be BMW Canada or BMW NA - lets see.

As another member said,

If you purchased the wheel and tire protection then you should go to the dealer and show them the contract. That's the best way to get the issue resolved. Many dealers don't know as much as you'd expect them to.

URBAN LEGEND · 09-08-2014, 09:50 AM

Yes. Same failures happened to me this year. Both left side tires done. TPMS light on immediately. Wrecker service was not.

greentrbo95gst · 09-08-2014, 12:38 PM

I invested in tire/wheel protection. Worth every penny.

smallgirl · 09-08-2014, 01:08 PM

Im being told now that the flat is covered, the rim (depending on how buckled it is) may/or may not be (I said BS to that) and the rear with the bubble (not safe to drive) is not - my tyre policy is with Platinum.

More emails exchanged this morning with the dealership - still no full reslolution apart from 1 new tyre that has been ordered.

They were trying to direct my attention to policy wording about substandard/detrimental road surfaces - I politely told them not to go there.

As I have said before, us guys here in Canada have a raw deal due to lack of competition and polution base. Sucks sometimes.

deathray · 09-25-2014, 04:39 PM

You may also be able to file a claim for damages with the city.

Im pretty sure, in Edmonton anyways, if a pothole has been reported to the city and hasnt been fixed within 72 hours, they reimburse for damages.

We had the summer of pothole hell a couple of years ago and one of my friends claimed the cost of a full front suspension replacement from the city.

smallgirl · 09-25-2014, 10:38 PM

Update - got everything covered under platinum warranty - man I had to really push BMW Calgary as I was not taking this lying down. 15 days in total at the dealership - not good. I had every man and his dog phoning me from the dealership except the managers!!

My brother in the UK had his Audi engine replaced in 1 week start to finish - go figure, pretty poor service but as I mentioned above it all paid off - so I am grateful.

volinder · 09-26-2014, 08:24 AM

Quote:

Originally Posted by smallgirl

Update - got everything covered under platinum warranty - man I had to really push BMW Calgary as I was not taking this lying down. 15 days in total at the dealership - not good. I had every man and his dog phoning me from the dealership except the managers!!

My brother in the UK had his Audi engine replaced in 1 week start to finish - go figure, pretty poor service but as I mentioned above it all paid off - so I am grateful.

thanks, good to know. I'm here in Calgary as well.

darkz · 11-03-2014, 04:27 PM

I always thought Calgary roads are better than Edmonton, but damn these dealerships are so bad on their service nowadays.

originalgoods13 · 11-04-2014, 04:11 PM

I had the same issue, but this time it was a fracture on the wheel of my 335i. BMW Gallery did not want to cover it, so I ended up buying a new wheel.

When the wheel arrived, there were obvious reinforcements on the new wheel compared to the old wheel (BMW knows the issue, but won't cover it)

So I brought the two side-by-side to the Service Manager and pointed out the difference

After 1 week of fighting, BMW Canada finally agreed to cover the wheel free of charge.

This is without the wheel and tire warranty.

09-04-2014, 01:58 PM	#1
smallgirl Enlisted Member 4 Rep 31 Posts Drives: Black Saphir Metallic F10 M5 Join Date: Feb 2012 Location: calgary iTrader: (0)	Pothole Damage - Calgary, Canada Guys Hit a pothole last night on the way home in rush hour traffic - both front & rear passenger side tyres (possibally rims - dont know yet) damaged - one definite puncture , the other big bubble. For any Calgarians it was West Bound on Bow Trail & 37st SW (just by the Shell Gas Stn). Not good - car is in with BMW Calgary right now being assessed. There will be an interesting discussion with them as they have indicated that my tyre & rim coverage ( 5yr unlimited mileage) might not cover everything. Be aware - these high performance rims & tyres are not that strong and before anyone chimes in no I was not driving agressively. I know this road very well as I work downtown and have used it on & off for 10 yrs now. There has been roadwork ongoing on this particular streach.
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09-05-2014, 09:52 PM	#2
Northern X5M Captain 104 Rep 806 Posts Drives: 2014 Tanzanite Blue M5 Join Date: Oct 2010 Location: Edmonton, Alberta, Canada iTrader: (0)	Tell them to pound sand. Same thing at Bavaria BMW in Edmonton. I trashed a rim and tire and they said the insurance company was not going to cover the damage. I found the contract went to the SA and showed them the verbage in the contract that clearly stated that they fully covered pothole damage. I think with my contract the total payout did cap out around 6,500 max. Also you can go after the city for damages too. My friend hit a pothole that caused 4K damage to here 335i. She is working with the city, and they are going to pay for some of her damages. She took a picture of the pothole and it was fucking huge. __________________ 2014 ///M5 CP Tanzanite Blue/Cohiba - 11.15 @ 128.8 & 1.84 60' (2150' DA) - BPM Tune - MSR Intake - SSP DCT - SS DPs & HFC Mid Pipes/X-Over - E Race Muffs - 19" MT DRs... On to a new home.
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09-06-2014, 11:38 AM	#3
smallgirl Enlisted Member 4 Rep 31 Posts Drives: Black Saphir Metallic F10 M5 Join Date: Feb 2012 Location: calgary iTrader: (0)	yeah I'm having a real ding-dong with the dealership, several phone calls yesterday and still no resolution - I have sent them photos of the pothole. It amazes me that in today's day & age you have people (corporations) that want to rip you off - daylight robbery. A man works hard for his gains - don't belittle that. Next step may be BMW Canada or BMW NA - lets see.
	Appreciate 0 Quote

09-08-2014, 09:50 AM	#5
URBAN LEGEND Rocky 412 Rep 3,085 Posts Drives: 16 M5, 18 ZL1 1LE, 18 M3 Join Date: Feb 2009 Location: Brenham TX iTrader: (0)	Yes. Same failures happened to me this year. Both left side tires done. TPMS light on immediately. Wrecker service was not.
	Appreciate 0 Quote

09-08-2014, 12:38 PM	#6
greentrbo95gst Brigadier General 1231 Rep 4,106 Posts Drives: 21 M5 Comp Join Date: Jan 2011 Location: Orange County iTrader: (6)	I invested in tire/wheel protection. Worth every penny. __________________ Current: 21 M5 Comp, 17 X5M, 06 M3, 14 Ferrari FF, Tesla Model S Performance.
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09-08-2014, 01:08 PM	#7
smallgirl Enlisted Member 4 Rep 31 Posts Drives: Black Saphir Metallic F10 M5 Join Date: Feb 2012 Location: calgary iTrader: (0)	Im being told now that the flat is covered, the rim (depending on how buckled it is) may/or may not be (I said BS to that) and the rear with the bubble (not safe to drive) is not - my tyre policy is with Platinum. More emails exchanged this morning with the dealership - still no full reslolution apart from 1 new tyre that has been ordered. They were trying to direct my attention to policy wording about substandard/detrimental road surfaces - I politely told them not to go there. As I have said before, us guys here in Canada have a raw deal due to lack of competition and polution base. Sucks sometimes.
	Appreciate 0 Quote

09-25-2014, 04:39 PM	#8
deathray Private 57 Rep 99 Posts Drives: F85 X5M, iX 50, Range Rover Join Date: Mar 2012 Location: Edmonton iTrader: (0)	You may also be able to file a claim for damages with the city. Im pretty sure, in Edmonton anyways, if a pothole has been reported to the city and hasnt been fixed within 72 hours, they reimburse for damages. We had the summer of pothole hell a couple of years ago and one of my friends claimed the cost of a full front suspension replacement from the city.
	Appreciate 0 Quote

09-25-2014, 10:38 PM	#9
smallgirl Enlisted Member 4 Rep 31 Posts Drives: Black Saphir Metallic F10 M5 Join Date: Feb 2012 Location: calgary iTrader: (0)	Update - got everything covered under platinum warranty - man I had to really push BMW Calgary as I was not taking this lying down. 15 days in total at the dealership - not good. I had every man and his dog phoning me from the dealership except the managers!! My brother in the UK had his Audi engine replaced in 1 week start to finish - go figure, pretty poor service but as I mentioned above it all paid off - so I am grateful.
	Appreciate 0 Quote

11-03-2014, 04:27 PM	#11
darkz Private 14 Rep 91 Posts Drives: BMW Join Date: Oct 2008 Location: Canada, AB iTrader: (0) Garage List 2016 BMW X5M [0.00] 2013 BMW M5 [9.00] 2012 BMW X3 [9.00] 2013 Ford F150 FX4 [10.00]	I always thought Calgary roads are better than Edmonton, but damn these dealerships are so bad on their service nowadays.
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11-04-2014, 04:11 PM	#12
originalgoods13 Captain 290 Rep 625 Posts Drives: Chevy Spark Join Date: Oct 2012 Location: Calgary, Canada iTrader: (0)	I had the same issue, but this time it was a fracture on the wheel of my 335i. BMW Gallery did not want to cover it, so I ended up buying a new wheel. When the wheel arrived, there were obvious reinforcements on the new wheel compared to the old wheel (BMW knows the issue, but won't cover it) So I brought the two side-by-side to the Service Manager and pointed out the difference After 1 week of fighting, BMW Canada finally agreed to cover the wheel free of charge. This is without the wheel and tire warranty.
	Appreciate 0 Quote