Took car for routine service at dealer today

gblansten · 02-13-2015, 09:20 PM

My car came due for a "standard scope" and for the coolant line recall. I took it in today.

Unfortunately for me the service guy was knowledgeable and ushered me right away out of the cold to the waiting area. He knew all about the recall and got the car serviced very quickly. I chose to wait since I don't like to leave my car at the dealer all day. And I asked them not to wash my car.

They were pretty fast on the oil change and recall. The guy was very professional and helpful.

I looked my car over for door dings and to see if they had pulled my low bumper over a curb. The car was fine on those issues and the interior was spotless and they had honored my request not to wash my car. I waited a few hours after I got home and there was no oil dripping onto my garage floor under my car.

Do I have any recourse against my dealer? I am used to being abused by Honda and Mercedes and I feel that BMW let me down by flawlessly executing this recent encounter without any problems whatsoever. Any advice on my next steps?

Bönz · 02-13-2015, 09:23 PM

savela · 02-13-2015, 10:13 PM

I would go back and demand a cup of coffee. Idiots

gblansten · 02-13-2015, 10:18 PM

Quote:

Originally Posted by savela

I would go back and demand a cup of coffee. Idiots

Totally going to get that coffee. Who do they think they are?

PhilT3 · 02-13-2015, 11:52 PM

F-ing jerks! This is an outrage!!! I demand answers!

M6-Coupe · 02-14-2015, 12:01 AM

Trade in your BMW and get Maserati Ghibli

Bönz · 02-14-2015, 07:52 AM

Quote:

Originally Posted by gblansten

Totally going to get that coffee. Who do they think they are?

Don't forget a fresh baked cookie

halfbent · 02-14-2015, 12:16 PM

jerks....

I would ask for a trade assist.

///M5ForWin · 02-14-2015, 12:24 PM

I've never had anything but perfect service from my BMW dealer. Guess I'm spoiled now. They even do have free coffee!

wontonbomb · 02-14-2015, 04:59 PM

OMFG. I had the exact same experience recently. Not only did my SA meet my demands, he went above and beyond by giving me the exact loaner I had requested (with a full tank of gas!), ugh! The gall of that guy.

rocky · 02-14-2015, 06:43 PM

I would definitely be interested in taking your case. I can have the complaint prepared and filed with the court on Tuesday and we can serve those idiots on wednesday. I can believe they did that !

PhilT3 · 02-14-2015, 07:07 PM

Quote:

Originally Posted by iczer34

OMFG. I had the exact same experience recently. Not only did my SA meet my demands, he went above and beyond by giving me the exact loaner I had requested (with a full tank of gas!), ugh! The gall of that guy.

Now that guy DESERVES to be punched in face.

wontonbomb · 02-16-2015, 09:03 PM

Quote:

Originally Posted by rocky

I would definitely be interested in taking your case. I can have the complaint prepared and filed with the court on Tuesday and we can serve those idiots on wednesday. I can believe they did that !

Quote:

Originally Posted by PhilT3

Now that guy DESERVES to be punched in face.

q8kamikaze · 02-18-2015, 04:28 AM

I don't have any problems since the SA is my cousin ( M5 owner )

but happened with my friend when he took his M5 to the dealer last time , the car mileage was 25.000 KM and MR SA (not my cousin) asked him to change brake pads and rotors , after checking the rotors and pads everything looked fine , and when he had enough with us he said ok and the radiator is leaking we asked for checking the car again he said it's not allowed to enter the garage , my friend asked them to take the car , took the M5 to a local bmw garage to double check and everything was fine even the the guy didn't charge my friend anything , after he got home here's the surprise , a long scratch on the front bumper

02-13-2015, 09:20 PM	#1
gblansten Brigadier General 1973 Rep 4,219 Posts Drives: 23 Tesla S Plaid Join Date: Sep 2007 Location: Thick ascending limb iTrader: (0)	Took car for routine service at dealer today My car came due for a "standard scope" and for the coolant line recall. I took it in today. Unfortunately for me the service guy was knowledgeable and ushered me right away out of the cold to the waiting area. He knew all about the recall and got the car serviced very quickly. I chose to wait since I don't like to leave my car at the dealer all day. And I asked them not to wash my car. They were pretty fast on the oil change and recall. The guy was very professional and helpful. I looked my car over for door dings and to see if they had pulled my low bumper over a curb. The car was fine on those issues and the interior was spotless and they had honored my request not to wash my car. I waited a few hours after I got home and there was no oil dripping onto my garage floor under my car. Do I have any recourse against my dealer? I am used to being abused by Honda and Mercedes and I feel that BMW let me down by flawlessly executing this recent encounter without any problems whatsoever. Any advice on my next steps?
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02-13-2015, 09:23 PM	#2
Bönz Captain 184 Rep 764 Posts Drives: 2018 M5 Join Date: Jan 2012 Location: Michigan iTrader: (0)
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02-13-2015, 10:13 PM	#3
savela First Lieutenant 26 Rep 365 Posts Drives: 2015 X5M Join Date: Aug 2010 Location: TX iTrader: (0)	I would go back and demand a cup of coffee. Idiots __________________ 2015 ///X5M 2014 ///M6 (traded) 2014 ///M5 (traded) 2011 550i (traded)
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02-13-2015, 11:52 PM	#5
PhilT3 6'0 / 250lb 137 Rep 1,797 Posts Drives: 2014 M5 Join Date: Feb 2012 Location: NW Philly Suburb iTrader: (0)	F-ing jerks! This is an outrage!!! I demand answers! __________________ Build: '14 M5 - Space Gray / Full Sakhir Orange / Alum Trace / Black 343's / Exec / Driver Assist / LED Mods: SunTek CXP tint - Vinyl-wrapped door handle chrome - Macht Schnell 12mm spacers - Pedalhaus pedals - iND Cosmetic Package - Polished 90mm exh tips - Coded by v12 - 21" HRE S107's polished lip/black center
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02-14-2015, 12:01 AM	#6
M6-Coupe Major General 1125 Rep 6,067 Posts Drives: F92 M8 Join Date: Feb 2014 Location: Bay area iTrader: (0)	Trade in your BMW and get Maserati Ghibli __________________ Current : 2020 F92 Black Sapphire M8 - ZF8 Gone : 2018 F80 Mineral Gray M3 - 6MT Gone : 2016 F82 Austin Yellow M4 - 6MT Gone : 2013 F13 Sakhir Orange M6 -7DCT Gone: 2013 F13 Alpine White 650i -ZF8
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02-14-2015, 12:16 PM	#8
halfbent Peanut Butter Jelly Time 21 Rep 199 Posts Drives: 2014 Audi R8 Join Date: Oct 2009 Location: Northern Virginia iTrader: (0)	jerks.... I would ask for a trade assist.
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02-14-2015, 12:24 PM	#9
///M5ForWin Private 18 Rep 81 Posts Drives: 2013 M5 Join Date: Aug 2012 Location: Northern VA USA iTrader: (0)	I've never had anything but perfect service from my BMW dealer. Guess I'm spoiled now. They even do have free coffee! __________________ 2013 M5 AW 2014 X3 28i AW 2013 328i Convertible M Sport Titanium 2011 X5 35d Black
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02-14-2015, 04:59 PM	#10
wontonbomb Captain 121 Rep 798 Posts Drives: TBD Join Date: Sep 2006 Location: USA iTrader: (8)	OMFG. I had the exact same experience recently. Not only did my SA meet my demands, he went above and beyond by giving me the exact loaner I had requested (with a full tank of gas!), ugh! The gall of that guy.
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02-14-2015, 06:43 PM	#11
rocky Private First Class 41 Rep 165 Posts Drives: 2015 M5 Join Date: Sep 2014 Location: Southern California iTrader: (0)	I would definitely be interested in taking your case. I can have the complaint prepared and filed with the court on Tuesday and we can serve those idiots on wednesday. I can believe they did that !
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02-18-2015, 04:28 AM	#14
q8kamikaze First Lieutenant 103 Rep 324 Posts Drives: 14 M5 F10 moonstone/SO Join Date: Jul 2013 Location: Kuwait city iTrader: (0)	I don't have any problems since the SA is my cousin ( M5 owner ) but happened with my friend when he took his M5 to the dealer last time , the car mileage was 25.000 KM and MR SA (not my cousin) asked him to change brake pads and rotors , after checking the rotors and pads everything looked fine , and when he had enough with us he said ok and the radiator is leaking we asked for checking the car again he said it's not allowed to enter the garage , my friend asked them to take the car , took the M5 to a local bmw garage to double check and everything was fine even the the guy didn't charge my friend anything , after he got home here's the surprise , a long scratch on the front bumper __________________ 14 M5 F10 moonstone/SO
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