M5 / M6 Oil Pump Recall FAQ and Affected VIN List

[mpresiv5]

anybody heard anything about their lease being pro-rated or a payment subsidy because of the recall?
i asked my sales manager, she says she is not sure yet.

[AGS]

Originally Posted by mpresiv5

anybody heard anything about their lease being pro-rated or a payment subsidy because of the recall?
i asked my sales manager, she says she is not sure yet.

I sent BMW USA an email this morning asking the same thing. Will let you know what I hear.

[cpiguy]

Below is an email I sent the VP of Marketing for BMWNA Saturday Morning. I happen to meet him in Monterey CA during the BMW show at the Monterey car weekend last month at which time he gave me his contact info. We'll see if he responds.

Hi Thomas:

I was grateful to meet you during the Monterey Weekend. I thought I would reach out to you with a few serious issues surrounding the new 2013 M5, including mine which I took delivery of this past Monday. To start with, I was very startled to find out that the car was missing 2 significant features that were both identified on the feature list and are both in the user manual.

I’m specifically referring to the power side bolsters and the high beam assistant. I’ve had these features in my other high end BMW’s and cannot believe or understand why they’re missing. My dealer is frustrated and has no idea either.

The other significant issue is the phone call I received yesterday from BMWNA telling me I can no longer drive my 4 day old car due to an issue with the oil pump. When I asked for how long or what the solution is, I was told they have no idea and that I will be receiving a letter in October with additional information. October???? I said. And he said yes, we will not have any additional information until the middle of October and in the meantime, just don’t drive your car.

I know I need not to tell you what I’m feeling right now.

I would appreciate some insight directly from you as to what is being done about all of this. Am I really not going to have my brand new M5 that I waited 3 months for a month? Really? Please tell me BMW will have this resolved in days not weeks.

I apologize for my frustration and I anxiously await your response.

Warm Regards,
_________________________________

Arnie Friedman | President | CPI Solutions
P: 805.987.2222 | E: afriedman@cpisolutions.com
Web: www.cpisolutions.com

[RPiM5]

Originally Posted by cpiguy

Below is an email I sent the VP of Marketing for BMWNA Saturday Morning. I happen to meet him in Monterey CA during the BMW show at the Monterey car weekend last month at which time he gave me his contact info. We'll see if he responds.

Awesome! Let's hope that he responds with a real answer. Good job!

[cmhsam]

Originally Posted by cpiguy

Below is an email I sent the VP of Marketing for BMWNA Saturday Morning. I happen to meet him in Monterey CA during the BMW show at the Monterey car weekend last month at which time he gave me his contact info. We'll see if he responds.

How about posting his email so we can all email him with our concerns?

[BLACK MARKT]

I took delivery of my F10 M5 last week ...
2 days later BMW NA contacted me and informed me I had to return the M5 for the recall ...
I dropped her off over the weekend ... BUMMER!!

[727jbh]

Originally Posted by mpresiv5

anybody heard anything about their lease being pro-rated or a payment subsidy because of the recall?
i asked my sales manager, she says she is not sure yet.

Originally Posted by AGS

I sent BMW USA an email this morning asking the same thing. Will let you know what I hear.

I called BMWNA and asked the same and they replied after the recall is performed on all vehicles they would look into compensation to leased owners. I think a certified letter/email to BMWNA asking for compensation during a cease and desist order for a leased vehicle is not asking too much. I also called 2 dealers and both said the oil pumps have not been shipped from Germany. What are we looking at, 3 to 4 weeks?

[cnicholson]

Originally Posted by mdernst

I'll come right out and say it - I'm still driving my car.... If the engine blows up because of their faulty oil pump I'll deal with it at that time.....Either way, it's their liability under warranty.

Maybe, maybe not.

Might want to google "duty to mitigate damages" before being so smug (or at least delete your public postings).

I think if they offer to send a flatbed to you with a nice loaner, then you'd be screwed if you declined it and then your engine blew up..... Doesn't mean that they might need to compensate you somehow for lack of use of your M5.

[mycooltoast]

Originally Posted by mpresiv5

anybody heard anything about their lease being pro-rated or a payment subsidy because of the recall?
i asked my sales manager, she says she is not sure yet.

yup, my dealerships comping my october payment on my m6. i had my car 26 days.

[cmhsam]

Originally Posted by 727jbh

I called BMWNA and asked the same and they replied after the recall is performed on all vehicles they would look into compensation to leased owners. I think a certified letter/email to BMWNA asking for compensation during a cease and desist order for a leased vehicle is not asking too much. I also called 2 dealers and both said the oil pumps have not been shipped from Germany. What are we looking at, 3 to 4 weeks?

Didnt someone post that once it hits around 30 days that the vehicles could be considered lemons in the majority of states?

Anyone thought of getting the media involved? Not sure what that will do for us. Maybe an organized protest in front of our local dealers...j/k

[SleepTight]

Originally Posted by cmhsam

Didnt someone post that once it hits around 30 days that the vehicles could be considered lemons in the majority of states?

Anyone thought of getting the media involved? Not sure what that will do for us. Maybe an organized protest in front of our local dealers...j/k

To what end? What do you want BMW to do for you at the moment? It would be one thing if they had the new oil pumps and were simply delaying the installation, but that's clearly not the case. Nor has BMW been less than forthcoming with information on this. When was the last time you heard of a car company calling their customers personally to alert them to a problem with their cars?

I want BMW's attention focused solely on getting the replacement pumps manufactured and into U.S. service centers as quickly as possible. I do not want BMW to be distracted by sensationalist stories in the media. I also fail to see the point of further attempts to generate negative publicity by owners of the cars themselves. Most of us purchased these cars rather than leased, and I don't see why we would want to do anything to negatively impact the cars' resale value by drawing further attention to the recall.

My new M5 has been in the shop or disabled for the majority of days that I've owned it. Believe me, I feel everybody's pain, but there's no point in losing perspective.

At the very least, we should wait and see what BMW offers to compensate us for this ordeal before we go throwing temper tantrums. There will be plenty of time to worry about compensation after the new oil pumps are in and our cars are back on the road.

With regard to a potential Lemon Law claim, most states require four attempted repairs of the same problem or thirty days of loss of use before a return of the car can be forced. By my calendar, BMW still has 26 days to get the parts to our dealers and get them into our cars before a Lemon Law claim accrues. Here's hoping it doesn't take anywhere near that long to get us back driving our cars.

[cmhsam]

Originally Posted by SleepTight

To what end? What do you want BMW to do for you at the moment? It would be one thing if they had the new oil pumps and were simply delaying the installation, but that's clearly not the case. Nor has BMW been less than forthcoming with information on this. When was the last time you heard of a car company calling their customers personally to alert them to a problem with their cars?

I want BMW's attention focused solely on getting the replacement pumps manufactured and into U.S. service centers as quickly as possible. I do not want BMW to be distracted by sensationalist stories in the media. I also fail to see the point of further attempts to generate negative publicity by owners of the cars themselves. Most of us purchased these cars rather than leased, and I don't see why we would want to do anything to negatively impact the cars' resale value by drawing further attention to the recall.

My new M5 has been in the shop or disabled for the majority of days that I've owned it. Believe me, I feel everybody's pain, but there's no point in losing perspective.

At the very least, we should wait and see what BMW offers to compensate us for this ordeal before we go throwing temper tantrums. There will be plenty of time to worry about compensation after the new oil pumps are in and our cars are back on the road.

With regard to a potential Lemon Law claim, most states require four attempted repairs of the same problem or thirty days of loss of use before a return of the car can be forced. By my calendar, BMW still has 26 days to get the parts to our dealers and get them into our cars before and Lemon Law claim accrues. Here's hoping it doesn't take anywhere near that long to get us back driving our cars.

BMW needs to spend five minutes and articulate, via documentation, their timelines to get the cars fixed. Being told maybe X amount of weeks is unacceptable.

At the end of the day I am a businessman and I expect to get what I paid for regardless of lease or outright purchase. I am paying hard earned money for something that I cannot use with no firm time line on resolution. Would you just give money to someone for a product that you cannot use? You are obviously successful enough to be able to afford a car like this so I would assume you wouldn't just throw money away. I dont think its unfair for customers to be asked to compensated for this problem. The only person, that I know of, that deserves significant compensation for his loss is BarryB.

[Pazzo009]

Originally Posted by cmhsam

BMW needs to spend five minutes and articulate, via documentation, their timelines to get the cars fixed. Being told maybe X amount of weeks is unacceptable.

At the end of the day I am a businessman and I expect to get what I paid for regardless of lease or outright purchase. I am paying hard earned money for something that I cannot use with no firm time line on resolution. Would you just give money to someone for a product that you cannot use? You are obviously successful enough to be able to afford a car like this so I would assume you wouldn't just throw money away. I dont think its unfair for customers to be asked to compensated for this problem. The only person, that I know of, that deserves significant compensation for his loss is BarryB.

Well said, and totally agree. They are handling it, but of course they are being vague about things to leave themselves a "out" so to speak. That I find to be unacceptable. Compensation should be given to ensure loyalty. "Doing they best they can" does not serve a consumer. I'm not teacher given A for effort, I need results. I would like to see reasonable compensation, and reasonable estimates of resolution.

[tx2900]

I'm curious whether any affected owners have not yet heard from BMW NA?

I contacted my dealer on Friday, when I read the news on this site. He gave me the same instructions - don't drive it - and had a loan car sent to me this morning.

Of course, I want to believe that my car is fine because I didn't get the call from BMW NA.

Let me just give a quick rant about my 2006 E60:
- VANOS Oil leak recall
- engine replacement at 8k miles
- clutch replacement at 12k miles
- purchased it out of 4 yr lease (biggest mistake ever) and no extended warranty was available... hydraulic transmission pump goes out week later and cost me $8k.
- sold the car immediately at auction

and here i am again. Wash, Rinse, Repeat.

[mdernst]

Originally Posted by cnicholson

Maybe, maybe not.

Might want to google "duty to mitigate damages" before being so smug (or at least delete your public postings).

I think if they offer to send a flatbed to you with a nice loaner, then you'd be screwed if you declined it and then your engine blew up..... Doesn't mean that they might need to compensate you somehow for lack of use of your M5.

Might want to read my whole post before posting a smug reply. They didn't offer to send a flatbed nor a loaner.

[PrecisionP]

Just a question that intrigues my business mind, open to the affected. What would you consider to be "adequate compensation"? Excluding BarryB since his vehicle actually went down with the suspected fault.

[cmhsam]

Originally Posted by tx2900

I'm curious whether any affected owners have not yet heard from BMW NA?

I contacted my dealer on Friday, when I read the news on this site. He gave me the same instructions - don't drive it - and had a loan car sent to me this morning.

Of course, I want to believe that my car is fine because I didn't get the call from BMW NA.

Let me just give a quick rant about my 2006 E60:
- VANOS Oil leak recall
- engine replacement at 8k miles
- clutch replacement at 12k miles
- purchased it out of 4 yr lease (biggest mistake ever) and no extended warranty was available... hydraulic transmission pump goes out week later and cost me $8k.
- sold the car immediately at auction

and here i am again. Wash, Rinse, Repeat.

My service manager called me. Nothing yet from BMW NA. My car is on the list.

[cpiguy]

Just spoke to my dealer and they have zreo info from BMWNA. I do agree that a minimum they should be giving everyone an update with the timeline.

[fuddman]

Originally Posted by tx2900

I'm curious whether any affected owners have not yet heard from BMW NA?

I contacted my dealer on Friday, when I read the news on this site. He gave me the same instructions - don't drive it - and had a loan car sent to me this morning.

Of course, I want to believe that my car is fine because I didn't get the call from BMW NA.

Let me just give a quick rant about my 2006 E60:
- VANOS Oil leak recall
- engine replacement at 8k miles
- clutch replacement at 12k miles
- purchased it out of 4 yr lease (biggest mistake ever) and no extended warranty was available... hydraulic transmission pump goes out week later and cost me $8k.
- sold the car immediately at auction

and here i am again. Wash, Rinse, Repeat.

Just so you don't feel like the Lone Ranger I had to lemon a '11 535 and what did I buy? '12 X5d.
If only I could have found something more pleasing...

[cmhsam]

Originally Posted by cpiguy

Just spoke to my dealer and they have zreo info from BMWNA. I do agree that a minimum they should be giving everyone an update with the timeline.

I had seen more information from Toyota when they had their issues with the stuck accelerators.

[Pazzo009]

Originally Posted by PrecisionP

Just a question that intrigues my business mind, open to the affected. What would you consider to be "adequate compensation"? Excluding BarryB since his vehicle actually went down with the suspected fault.

Excluding BarryB...It depends. I am hearing all types of stories and how people were individually affected. It's entirely up to the consumer and what they feel is necessary to win their satisfaction.

My story is I have a car supposed to go into production next week. The only reason I know that is not happening is because I read the forums-Strike 1. They should be contacting me. I have a lease ending (not BMW) around the anticipated time I was expecting my M5, now what?- Strike 2. I emailed BMW NA, and BMWAG, no one has gotten back to me yet. I called BMW NA. They have not been told anything substantial to relay to me for my predicament. I was told I should call me dealer and maybe upper management will have other avenues to explore by means of talking to reps. Strike 3 and 4. I'm livid. They are just going to try and keep people like me on the hook and offer nothing. Meanwhile from a business perspective I feel this is a fatal tactical error. They should be reaching out to people like me at this point. Why? because I could withdraw my deposit and buy another car. As opposed to the unfortunate ones who are currently stuck with their M waiting to be fixed. I have freedom to go elsewhere, therefore I feel compensation should be an incentive for me to stay loyal to my decision to get the M5.

If you disagree so be it, but I am a business man and thats how I think. You may call it opportunistic, I call it necessary. Good luck to all of you.

[3toM]

Originally Posted by cpiguy

Just spoke to my dealer and they have zreo info from BMWNA. I do agree that a minimum they should be giving everyone an update with the timeline.

Maybe they don't know yet? If it is a supply issue getting new pumps, they may be pushing the supplier to get a timeline as well at this point...