03-26-2013, 07:46 AM | #23 | |
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My right rear TPMS sensor was faulty. They wouldn't replace it but wanted to keep the car for 3 days because they believed the software was misreporting the tire pressure due to a bug. I went across the street to CEC wheels and had them replace the TPMS sensor in 20 minutes at my own cost and problem solved. So lesson: dealer wanted car for 3 days for no good reason at all. Pretty suspicious.
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03-26-2013, 01:31 PM | #24 |
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First time poster here.
I'm also in San Francisco and I think adding 3 miles for fixing a cup holder is absolutely ridiculous. When someone is joyriding, it takes less than 3 miles for something to go wrong (see Autobahn BMW). And regardless of the number of miles, the car should be treated with respect, just like any other property that belongs to someone else, not even factoring the 100k price tag. The mindset that this is the norm is completely unacceptable. On BMW side, this is bad for business and has almost no upside. All it takes is one bad experience to have a customer reconsider buying another BMW. And this is relatively easy to remedy. Just enforce the policy that it is not okay to take customer cars for unnecessary drives. Good luck nugent. You have my full support. |
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03-26-2013, 02:51 PM | #25 |
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That is unfortunate to hear. Really the only thing you can do is talk to your service advisor/ the service manage about the need for a test drive.Though be careful when doing that, you don't want to flat out accuse them of anything. As someone else said, make friends with one of the service advisors and they will probably take care of you.
I am not familiar with the cup holder issue. Is it possible that they were just doing rattle checks? If they did not re-flash (which they probably did) your car see if the average mpg is significantly lower. That could tell if it was a joy ride or a legitimate test drive. |
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03-26-2013, 08:18 PM | #26 | |
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03-26-2013, 08:57 PM | #28 | |
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03-26-2013, 09:17 PM | #29 | |
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03-26-2013, 09:31 PM | #30 |
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03-26-2013, 10:38 PM | #33 |
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so the service guy called me in response to my complaint. he stated that that it is routine on any car that is brought in to do a "multi-point inspection" which involves driving the car around a 2-3 mile loop. this multi-point inspection is actually documented in the paperwork.
i said fine, i accept your explanation (which of course is b.s. and just an excuse to drive my m5 around), and in the future, i request the car not be test driven after any service. he said of course. this is far as i will take it this time, but i accomplished the goal of putting them on notice. the dealership is less than 1 mile from my house, so i do not want to completely alienate myself because of this issue.
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03-26-2013, 10:45 PM | #34 | |
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03-26-2013, 10:54 PM | #35 |
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Good advice
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03-26-2013, 11:08 PM | #36 |
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thanks, will do.
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03-26-2013, 11:24 PM | #38 | |
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03-26-2013, 11:27 PM | #39 |
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I usually bring some coffee/donuts for my SA (they have a fancy coffee machine at the office but something different is always nice) and sometimes for the guys working in the shop too. Cost me a few bucks but I make some good friends who ensure my car is well taken care of every time. They usually tell me what will be done at check in and ask if they are allow to drive or wash my car. I really like this about my local dealer so far.
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03-26-2013, 11:30 PM | #40 |
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By the way I once found a large pocket knife near my seat belt buckle in my former CLS63 AMG after picking it up from service. Must have slid out from his pocket when he was "test driving" it.
Also, I once brought the car in to the dealer to have a vibration looked at and decided to wait there for the diagnosis. A few moments I hear an exhaust I recognize at wide open throttle. I look through the glass in the sitting area and see my car speeding off. I immediately notify the service manager and he laughs and says he'll have a talk with the mechanic when he comes back. I'm positive he never did and could care less judging by the kind of laugh he displayed. |
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03-27-2013, 05:03 AM | #41 | |
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I am however surprised this issue exists at all in the USA. In my country rules on test driving are very strict and not once have they driven my car without permission. When they do, they also report that to me with mileage and reason. |
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03-27-2013, 07:31 AM | #42 |
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Every dealer does it. The only way to catch them or have anything done about it is to get it on camera.
A friend of mine texted me one day and said "your car sounds awesome", confused I told him ot was at the dealer. Turns out, I had dropped it off at the dealer and they were driving it. They passed my friend at about 70 mph. They wouldn't own up to anything. I got a small camera (808 keychain camera) and rig it up in the backseat in plain sight of the driver and spedo. I've seen techs "test drive" customers cars at BMW before any service is even done. I've also seen how hard they drive them without any regard to letting it warm up. |
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