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07-06-2015, 01:49 PM | #1 |
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Dinan doesn't back their warranties - Dealer dropped them
So I go to BMW North Scottsdale in North Scottsdale, AZ for my BMW service. They used to attach Dinan cards to my service receipts. I believe they were an authorized Dinan dealer.
So recently I purchased some Dinan sway bars from Amazon (No tax or shipping costs opposed to buying from Dinan or the dealer). I then called BMW North Scottsdale for an install quote. They would not even install them on my car. They said they are no longer carrying any Dinan products and that they had too many issues with failures caused directly from their products and Dinan flat out refused to cover their end of the bargain for warranty. In turn, they quit carrying and installing Dinan products. Has anyone else heard of this happening at their dealerships? Last edited by ImpetuousRacer; 07-06-2015 at 04:09 PM.. |
07-06-2015, 04:10 PM | #3 |
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07-06-2015, 05:46 PM | #4 | |
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In regards to the warranty itself... we covered every claim that North Scottsdale laid out to us just as we do with all of our dealers. I am unsure of where that claim came from as it is simply untrue. On an somewhat unrelated note I would encourage those of you that buy online to not carry the items into a dealership for install. Most dealers do not look favorably on this practice and see it as akin to bringing in your own steak to a restaurant for the chef to cook. Instead I would recommend presenting your dilemma to the dealer beforehand so they have the chance to earn your business and make it worth your while to order and install everything from the dealer themselves. |
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07-07-2015, 01:05 PM | #5 | |
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Thanks so much for posting the other side of the story. Hopefully this information will be beneficial for other people that go to the dealership and may hear an incorrect story. As far as practice, the dealer did not sell the Dinan products so there was no way for me to get my steak there. In addition, I had KW V3 coilovers I also needed installed. The dealer usually frowns on non-OEM parts, apparently even Dinan now. If I'm bringing them a brand new in the package part that they no longer sell (but used to sell), I believe this would still be an opportunity to generate revenue on their service side. After implying that is when I heard it was more about issues with Dinan products, and that's why they were refusing - Which seems to not really be the case from your post. I took my parts to Goodspeed Performance. They had no problem sizziling my steak up to perfection. Highly competent and trained staff and better labor rate. |
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07-07-2015, 01:16 PM | #6 | |
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BTW--- Way to run with the steak metaphor. lol. |
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07-07-2015, 03:12 PM | #7 |
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I have been a Dinan dealer for 10 years almost and I have never had an issue with a Dinan warranty and have even gone to the extent to assist other individuals that have had their car at a non Dinan BMW dealership for a non related issue, but wanted to give the client hassle cause they felt they could.
Dan and the great staff at Dinan always resolved the issue right away, never once was a matter left un-resolved Best support from any performance company I have ever dealt with. |
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07-09-2015, 11:05 AM | #8 |
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When I did
335i intake, fmic, tune, stage 3 suspension it was all ordered through the dealer I didn't want to buy third party parts as thats when you can run into issues with well was it install was it broken from seller... m3 same thing... Pulley, intake, suspension bits, all done at authorized dealers. That way you tend to avoid potential headaches. If your buying dinan parts you can probably afford the shipping and tax lmao. I never got a cool badge though even though if I'm in some database I should have all that stuff linked to my name |
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07-09-2015, 12:39 PM | #9 |
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Interesting situation here. As a fellow Phoenix-metro resident and BMW North Scottsdale customer, I was not aware they dropped Dinan, as it seems like they only started advertising being a Dinan dealer last year?
Having worked with and in dealership settings in the past (not BMW), I can understand the hesitation dealers have with installing products that are not purchased through the dealer, whether they be OE or aftermarket. The relationship between a dealer and the distributors where parts come from is pretty crucial. If something goes wrong with a part not being as described, the dealer has recourse. In contrast, parts the customer walks in with and then blames the dealer for being wrong presents a difficult situation. All that being said, dealerships should embrace the retail service business as part of building stronger relationships with customers. |
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07-10-2015, 11:27 AM | #10 |
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So tell me this...I inquired about Dinan when I purchased my car and they said So as long as u don't add any non Dinan aftermarket upgrades You'll be covered for warranty. U slap on a eismann exhaust the Dinan warranty becomes void. U put a BMS intake warranty is void!? What gives? BMW said they will point out any non Dinan upgrades and say that's why your car's components failed.
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07-10-2015, 06:43 PM | #11 | |
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Some dealerships are more mod friendly then others. I know a dealership that will sell and install BMS performance harness and other performance items as well. |
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07-10-2015, 07:13 PM | #12 | |
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07-13-2015, 10:59 AM | #13 | |
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All Dinan warranties still apply the same as if you went to a BMW dealer that was a Dinan dealer. You will get a cheaper sales and installation cost then going to a dealership. And if none are in your area you can contact myself directly and I can assist you with what you are looking for |
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07-13-2015, 04:03 PM | #14 | |
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07-13-2015, 06:43 PM | #15 | |
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New fwy exits are built and its not stopping soon. If you ever need assistance with your Dinan products and cant get answers, you can contact me anytime |
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07-13-2015, 09:43 PM | #16 |
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