M5 / M6 Oil Pump Recall FAQ and Affected VIN List

cpiguy · 09-28-2012, 12:16 AM

Quote:

Originally Posted by M5Hambre

My dealer contacted me today and told me that BMW instructed I could drive my car until the pump is replaced. Have a little over 1000 miles on it. Just picked it back up today and SO GLAD I get to drive it again. No problems noted so far. Can't wait til the break in period is over. Maybe not all cars on the VIN list are truly problematic. GL to everyone else.

Wow, yet another twist. This is getting a little weird.

I spoke to my Service Manager this afternoon and he hasn't heard a thing since last Friday. Go figure.

M5Hambre · 09-28-2012, 12:17 AM

Quote:

Originally Posted by Rob///M5

Huh??

Which dealer M5Hambre? Your VIN is on the list?

Yes, it is. BMW of SD. How about yours?

JC919 · 09-28-2012, 12:58 AM

Quote:

Originally Posted by M5Hambre

My dealer contacted me today and told me that BMW instructed I could drive my car until the pump is replaced. Have a little over 1000 miles on it. Just picked it back up today and SO GLAD I get to drive it again. No problems noted so far. Can't wait til the break in period is over. Maybe not all cars on the VIN list are truly problematic. GL to everyone else.

What the hell

TK23 · 09-28-2012, 08:46 AM

Quote:

Originally Posted by Ziff73

I was told today repair is at dealership and I'm stateside in10 days. ??

Repairs are at the VDC unless already shipped to dealer. My car was released to the trucking company and then recalled back to the VDC. I suspect if mine was called back no others are going to get released to the trucks.

cmhsam · 09-28-2012, 08:57 AM

Quote:

Originally Posted by TK23

Quote:

Originally Posted by Ziff73

I was told today repair is at dealership and I'm stateside in10 days. ??

Repairs are at the VDC unless already shipped to dealer. My car was released to the trucking company and then recalled back to the VDC. I suspect if mine was called back no others are going to get released to the trucks.

It sounds like there may be a significant number of vehicles at the VDC. If logic prevails, BMW would want to get the most number of customer vehicles fixed in the quickest time. That could mean the first set of pumps could go to the VDC for fix.

cnicholson · 09-28-2012, 09:10 AM

Quote:

Originally Posted by cmhsam

It sounds like there may be a significant number of vehicles at the VDC. If logic prevails, BMW would want to get the most number of customer vehicles fixed in the quickest time. That could mean the first set of pumps could go to the VDC for fix.

That does make sense, but I quizzed the BMW NA Rep who called me on this issue and she insisted that my was in transit and would continue on to the dealer, where the fix would be applied. I specifically asked if the fix would happen at port and she said "no." This is for an ED re-delivery. I also get that BMW reps are not the last word and can be wrong/misinformed.

thebishman · 09-28-2012, 01:20 PM

Quote:

Originally Posted by M5Hambre

My dealer contacted me today and told me that BMW instructed I could drive my car until the pump is replaced. Have a little over 1000 miles on it. Just picked it back up today and SO GLAD I get to drive it again. No problems noted so far. Can't wait til the break in period is over. Maybe not all cars on the VIN list are truly problematic. GL to everyone else.

Get this in writing ASAP if your car is on the list otherwise park it now.
Bish

xDrive McGee · 09-29-2012, 06:38 AM

Mine was at the VDC when all this went down (an M6). My dealer told me it would stay there until the dealer received the pump. Only then would it be released, with the repair being done there (the dealer).

JC919 · 09-30-2012, 08:02 AM

Dealer's 'Satisfaction Survey' was very poorly timed.

cmhsam · 09-30-2012, 09:16 AM

Quote:

Originally Posted by JC919

Dealer's 'Satisfaction Survey' was very poorly timed.

Agreed. Just remember this isnt an issue with the dealer but BMW NA.

RelaxeDriver · 09-30-2012, 02:00 PM

Ordered my M6 on the 12th, picked it up on the 15th and drove it for one day before going on vacation for two weeks.

Then got a phone call in Vegas from the dealer saying my car has been recalled and the parts won't be in for a 'couple of weeks'.

Their offer of an X3 loaner wasn't good enough.

I've sent the car back and handed back both keys, service book and the V5 (UK car document) and bought a new E63 with PP.

I'm now demanding a refund. It's a shame it came to this.

cmhsam · 09-30-2012, 02:24 PM

Quote:

Originally Posted by RelaxeDriver

Ordered my M6 on the 12th, picked it up on the 15th and drove it for one day before going on vacation for two weeks.

Then got a phone call in Vegas from the dealer saying my car has been recalled and the parts won't be in for a 'couple of weeks'.

Their offer of an X3 loaner wasn't good enough.

I've sent the car back and handed back both keys, service book and the V5 (UK car document) and bought a new E63 with PP.

I'm now demanding a refund. It's a shame it came to this.

On what legal grounds are you demanding a refund? Things may be different in the UK but not sure there is legal basis to support the demand?

RelaxeDriver · 09-30-2012, 04:11 PM

Under the UK "Sales of Goods Act 1979" you are entitled to a full refund if your vehicle experiences a fault within the first three weeks of purchase.

thebishman · 09-30-2012, 05:15 PM

Quote:

Originally Posted by RelaxeDriver

Ordered my M6 on the 12th, picked it up on the 15th and drove it for one day before going on vacation for two weeks.

Then got a phone call in Vegas from the dealer saying my car has been recalled and the parts won't be in for a 'couple of weeks'.

Their offer of an X3 loaner wasn't good enough.

I've sent the car back and handed back both keys, service book and the V5 (UK car document) and bought a new E63 with PP.

I'm now demanding a refund. It's a shame it came to this.

Well it's just an oil pump that needs to be replaced and they'll probably have the part soon after your holiday is over. Regardless, enjoy the E63 with PP as it's a nice car just not as 'sporty' as an M5.
Bish

cmhsam · 09-30-2012, 05:18 PM

Quote:

Originally Posted by RelaxeDriver

Under the UK "Sales of Goods Act 1979" you are entitled to a full refund if your vehicle experiences a fault within the first three weeks of purchase.

Now that's consumer protection

RelaxeDriver · 09-30-2012, 05:54 PM

Unfortunately I'm back home now and it sucks driving a BMW 1 series as my main car. Knowing you've spent over $170K on a car and can't drive it for the foreseeable future is mental torture, especially with the last of the good weather coming to an end for the winter. I traded in my 2012 M5 for this and they've sold it already so I couldn't have it back whilst the repair is made.

Seriously, if they'd given me an M3 or maybe even an X6 to use I would have kept it but a 2 litre diesel X3 is just total cr*p.

It will be missed though.

Bimmer6 · 09-30-2012, 06:05 PM

Quote:

Originally Posted by cmhsam

Now that's consumer protection

Yes, and no that cost is added to the cars big time vs. what we pay in the states. The more govt involvement we all pay no thanks.

ucla95 · 09-30-2012, 06:34 PM

Quote:

Originally Posted by cmhsam

Quote:

Originally Posted by RelaxeDriver

Under the UK "Sales of Goods Act 1979" you are entitled to a full refund if your vehicle experiences a fault within the first three weeks of purchase.

Now that's consumer protection

+1,000,000

visualguy · 09-30-2012, 06:35 PM

Quote:

Originally Posted by thebishman

Well it's just an oil pump that needs to be replaced

Too bad my local BMW dealership service department managed to bungle an oil change, wiper blade replacement, and tire inflation. Asking them to replace an oil pump is like asking Homer Simpson to do it.

ucla95 · 09-30-2012, 06:36 PM

Quote:

Originally Posted by Bimmer6

Quote:

Originally Posted by cmhsam

Now that's consumer protection

Yes, and no that cost is added to the cars big time vs. what we pay in the states. The more govt involvement we all pay no thanks.

Actually for most Marques now (Porsche, Ferrari, etc.) they've moved to pricing the US cars in line with Europe etc. just remember when you look at the prices to compare apples to apples (for example cars in Europe are quoted online with sales tax included unlike here).

mpresiv5 · 09-30-2012, 06:58 PM

I stopped by my local dealer, VOB BMW Saturday night and saw 4 customer F10 M5's sitting outside. I would assume they all are effected by the oil pump recall, but shouldn't they park the vehicles in their garage? I would not be happy about that

cmhsam · 09-30-2012, 07:03 PM

Quote:

Originally Posted by mpresiv5

I stopped by my local dealer, VOB BMW Saturday night and saw 4 customer F10 M5's sitting outside. I would assume they all are effected by the oil pump recall, but shouldn't they park the vehicles in their garage? I would not be happy about that

One would think so! The cars sitting at the VPC are probably sitting outside as well

09-29-2012, 06:38 AM	#360
xDrive McGee New Member 0 Rep 26 Posts Drives: 2012 Bentley Continental GT Join Date: Apr 2012 Location: NE USA iTrader: (0)	Mine was at the VDC when all this went down (an M6). My dealer told me it would stay there until the dealer received the pump. Only then would it be released, with the repair being done there (the dealer). __________________ Family Hauler: 2011 Range Rover Sport Supercharged ------------------------- 2012 650i xDrive. 2010 535i xDrive. 2008 Audi S6. 2002 & 2003 Maserati Coupes. 2002 MB CLK 430.
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09-30-2012, 08:02 AM	#361
JC919 Lieutenant Colonel 72 Rep 1,803 Posts Drives: CSL Join Date: Sep 2008 Location: Aberdeen, Scotland iTrader: (0)	Dealer's 'Satisfaction Survey' was very poorly timed. __________________ [SIGPIC][/SIGPIC] 2007 GT3 Clubsport w/CGT buckets in Scotland 2003 CSL, SG, Alcon BBK SOLD 2002 M5, SSII/Blk and bone stock. In storage back home in TX 2008 M3, AW/Blk 6MT, lots of track stuff SOLD
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09-30-2012, 02:00 PM	#363
RelaxeDriver New Member 1 Rep 20 Posts Drives: 2013 BMW M6 Coupe / SM Blue Join Date: Sep 2012 Location: Bristol, England iTrader: (0)	Ordered my M6 on the 12th, picked it up on the 15th and drove it for one day before going on vacation for two weeks. Then got a phone call in Vegas from the dealer saying my car has been recalled and the parts won't be in for a 'couple of weeks'. Their offer of an X3 loaner wasn't good enough. I've sent the car back and handed back both keys, service book and the V5 (UK car document) and bought a new E63 with PP. I'm now demanding a refund. It's a shame it came to this.
	Appreciate 0 Quote

09-30-2012, 04:11 PM	#365
RelaxeDriver New Member 1 Rep 20 Posts Drives: 2013 BMW M6 Coupe / SM Blue Join Date: Sep 2012 Location: Bristol, England iTrader: (0)	Under the UK "Sales of Goods Act 1979" you are entitled to a full refund if your vehicle experiences a fault within the first three weeks of purchase.
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09-30-2012, 05:54 PM	#368
RelaxeDriver New Member 1 Rep 20 Posts Drives: 2013 BMW M6 Coupe / SM Blue Join Date: Sep 2012 Location: Bristol, England iTrader: (0)	Unfortunately I'm back home now and it sucks driving a BMW 1 series as my main car. Knowing you've spent over $170K on a car and can't drive it for the foreseeable future is mental torture, especially with the last of the good weather coming to an end for the winter. I traded in my 2012 M5 for this and they've sold it already so I couldn't have it back whilst the repair is made. Seriously, if they'd given me an M3 or maybe even an X6 to use I would have kept it but a 2 litre diesel X3 is just total cr*p. It will be missed though.
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09-30-2012, 06:58 PM	#373
mpresiv5 Private 9 Rep 82 Posts Drives: M6 Gran Coupe Join Date: Jun 2012 Location: Maryland iTrader: (0)	m5's sitting outside I stopped by my local dealer, VOB BMW Saturday night and saw 4 customer F10 M5's sitting outside. I would assume they all are effected by the oil pump recall, but shouldn't they park the vehicles in their garage? I would not be happy about that __________________ 2015 M6 Gran Coupe BMS Stage 1 Tune, BMS Intake & Chargepipes, Meisterschaft Catless Downpipes.
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