Punctured driver's side tires

[///M Ryder]

Originally Posted by Ziff73

Update:
Service Director has agreed to a complimentary alignment but was unwilling to include replacement tires for the passenger side, even at 50%.

I reiterated my concern and that I spoke with other service advisors at competing local dealerships and they said I should demand full replacement.

He said would take my grievance up to the fixed operations director...

To be continued...

Why don't you call the FOD yourself. I'm sure the messenger won't have the same passion about your issue as you will.......Phil

[Ziff73]

Left message with general manager.

I would like to give them the opportunity to rectify the situation in an equitable manner. however if not resolve by end of week maybe I go to yelp.

[M6-Coupe]

Originally Posted by Ziff73

Left message with general manager.

I would like to give them the opportunity to rectify the situation in an equitable manner. however if not resolve by end of week maybe I go to yelp.

If I were you, I would call BMWNA

[Ziff73]

Good call

[Ziff73]

Spoke with BMWNA. long story short, they tried to get an update from the service director who was unavailable and they said they couldn't do much until the dealership had their own resolution.

[M6-Coupe]

Originally Posted by Ziff73

Spoke with BMWNA. long story short, they tried to get an update from the service director who was unavailable and they said they couldn't do much until the dealership had their own resolution.

Which dealership is that? at least share the name and people know to avoid this dealership...

[DrewM5]

Why are you running two parallel threads? Maybe the Mods can combine?

[Ziff73]

I meant to post here and didn't know how to delete the other thread.

Don't necessarily want to name the dealership at this point pending their resolution. That being said I live in Houston.

[Ziff73]

Just spoke with service director and we agreed on terms.

Alignment + 50% off the other two tires.

Some people might not agree. But I feel this is a fair and equitable resolution.

Thanks for everyone's help.

[gblansten]

Originally Posted by Ziff73

Just spoke with service director and we agreed on terms.

Alignment + 50% off the other two tires.

Some people might not agree. But I feel this is a fair and equitable resolution.

Thanks for everyone's help.

That's fair.

[Seanmag]

Seems like a fair deal.

With 13K miles on the old tires - paying for only one out four tires plus no charge on the alignment you may have come out ahead

[soooma]

Originally Posted by Ziff73

Just spoke with service director and we agreed on terms.

Alignment + 50% off the other two tires.

Some people might not agree. But I feel this is a fair and equitable resolution.

Thanks for everyone's help.

Not if your car was abused !!

[Ziff73]

absent any tangible evidence, i have to take their word for what happened.

my guess the truth lies somewhere in the middle. careless guys in the car wash with the music/bass too loud not paying attention when positioning the vehicle.

on the other hand, maybe it was a launch controlled joyride which resulted in a serious pothole impact.... or just as likely, they are telling the truth that the carwash inadvertently pierced the tires... who knows.

at least they rose to the occasion on a fair settlement for the other two tires and i'll have an alignment done which should show any major deviations from normal.

[bronch]

I think if you're satisfied, then leave it be. You can always look for signs of obvious abuse, like rims, spoiler, door skirts, etc... I would not want this keeping me up at night though, so if there's any question in your mind I would bring it up now. 3 miles seems like a legit test ride and although you can do damage in 10ft, it's not like a 25 mile joy ride. i.e.- Ferris Bueller... For those of you old enough to remember.

[Ninong]

Originally Posted by Ziff73

When driving away I noticed the hip hop stations were on and they jacked the bass all the way.

This is unacceptable and something you should mention to the Service Director because it's probably something that is unacceptable to him, too. Messing with the customer's radio settings in any way is something that really irritates customers and often leads to lower CSI scores. That's why the Service Director may be very interested in hearing about this.

[Jackson1019]

Can you tell us what dealer since the issue is resolved? I am also in Houston and would like to know.

Glad they stepped up to the plate.