04-14-2015, 12:14 PM | #67 | ||
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04-14-2015, 03:10 PM | #68 |
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This is horrible and the dealership should be reprimanded from BMW NA. I would even write the German customer care.
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04-14-2015, 03:19 PM | #69 | |
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04-14-2015, 09:45 PM | #71 |
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Dude I have told your story to like 15 different groups of people and everyone freaks out. Blow the lid of this and state the dealers name. I think everyone here and more will be able to make them feel it. I move a lot and always search the dealer in my area to see if I get some insight. This is what would everyone would see about that dealership and rightly so.
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04-15-2015, 01:53 AM | #73 |
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is AutoNation not the name of the dealership?
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04-15-2015, 08:34 AM | #76 |
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AutoNation owns the dealership. OP, you are definitely blessed with patience. This should be plastered all over social media by now. If you want a quick way to make this viral......contact Jalopnik and give them the details of this. This is beyond repulsive behavior by a dealership. The fact that BMW USA has told you it's not a big deal really makes this a big deal........Phil
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04-15-2015, 11:17 AM | #77 |
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I would confront the son of a bitch who drove your car and verbally threaten to take action against him and take away what little he has
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04-15-2015, 04:34 PM | #78 |
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What did he know, and would you take away from him?
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04-15-2015, 06:23 PM | #79 | ||
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04-23-2015, 10:57 AM | #81 |
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Just saw this, crazy!
Our dealer has a service (free) where they pick up my car at my house (or place of business), leave me a loaner, and take it in for service for me. Then they drop it back off at my house or wherever I want and take the loaner. I literally don't have to get out of my housecoat or step outside to have my car serviced, it's pretty sweet. I never even gave a thought to the possibility of my car being used as a shuttle. Now I am going to be watching that odometer a lot more closely, see if they tag on 50km or something more than what they should. I'll be very interested to hear what comes of this situation. -J
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04-30-2015, 04:37 PM | #83 |
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Sorry mikeriley, i feel your pain.
BMW dealerships are notorious for treating customers like crap. This is unacceptable, we should all collectively sign a petition and create some buzz online for how bad these crappy dealerships are treating customers. The M5 is my 2nd BMW and I just cant think of 1 positive experience I had with any BMW dealer in the past 3 years.
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04-30-2015, 05:20 PM | #84 |
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While I get why the OP does not want to disclose the name of the dealer, it's a bit strange that he still wouldn't want to do it even after the dealership and BMWNA have told him to go away. Makes me think he is not telling the whole story and that there is more to it than what's described here.
Either way, it's unacceptable on dealer's behalf to do this and on BMW's behalf to ignore the issue.
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04-30-2015, 06:43 PM | #85 |
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The only autonation dealerships i can find in the north east are in chicago and the surrounding area...so i guess OP is near there? Unless OP drives really far to get service done
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04-30-2015, 07:31 PM | #86 |
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Lol that sucks man. Dealers would do something like that. I don't even believe they used it for a customer, it might be the valet guy's gf he wanted to take for a ride.
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05-05-2015, 07:13 PM | #87 | |
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05-11-2015, 10:59 PM | #88 |
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What's the update?
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