service fuck**s drove my car 3 miles

[nugent]

I picked it up for cup holder door fix.

[///M Ryder]

They had to make sure it would hold a cup at proper M5 speeds .

[stealth.pilot]

Originally Posted by nugent

I picked it up for cup holder door fix.

I think you should go after them hard. Quite frankly I can't stand this entitled culture at car dealers as if a customers car is fair game for a joy ride. Make sure there is some punishment decked out, so next time they think twice about doing this.

I usually wait at the dealership when my car is being serviced for exactly this reason and the fact that the dealer is too far to warrant driving back and forth twice in one day.

[nugent]

I left a message with the service manager. what kind of punishment or payback can I demand?

[Rohardi]

Originally Posted by nugent

I left a message with the service manager. what kind of punishment or payback can I demand?

Termination?

[///M Ryder]

Originally Posted by nugent

I left a message with the service manager. what kind of punishment or payback can I demand?

You'll be hard pressed to get anything.......especially if there's nothing wrong with your car. Pop over to the M3 forum and you'll read 100's of post about this. It's just what they do. The best advice is to form a "great" relationship with the service manager and the shop foreman. They'll ensure your car is taken care of and treated the way you expect it to be........GL....................Phil

[PatrickC23]

Originally Posted by ///M Ryder

You'll be hard pressed to get anything.......especially if there's nothing wrong with your car. Pop over to the M3 forum and you'll read 100's of post about this. It's just what they do. The best advice is to form a "great" relationship with the service manager and the shop foreman. They'll ensure your car is taken care of and treated the way you expect it to be........GL....................Phil

+1, all they will say is its routine to drive the car a bit for whatever reason. Back when i had my m3, i picked it up with a Burger King receipt on the passenger seat, that was the last time I ever went there.

Id suggest speaking with the manager to ask why theres three miles for a cup holder, at least that way he knows youre pissed. Personally, i wish there was a place where we could access how many times our cars were launched, I for one know that i will never launch it.

I went way out of my way to buy from a dealer that supposedly has great service. My salesman was great and i got to know the sales manager along the way also. When my car is stateside i plan to ask to meet the M Tech in their shop before i have any work done.

[thebishman]

This is why for a non mechanical warranty repair that perhaps necessitates a test drive I always tell my SA that the car is not to be driven and I'll check the miles upon pick-up. It's about the best you can do except for always waiting on the car. It was probably driven by the service manager out to lunch.
Bish

[///M Ryder]

Originally Posted by thebishman

I always tell my SA that the car is not to be driven

Add washed to this and you are good to go ..................Phil

[justinnum1]

+1 on good relationship with the service manager. I know my shop foreman well.

[Nate@IND]

Did the service paper indicate any software needed? I have many good friends at the local dealership here and anytime a newer BMW comes in they always require an update. Most techs at this dealership are into American muscle cars and find no joy in the test drives. The test drive is just part of the job for most of them.

[stealth.pilot]

Originally Posted by Nate@IND

Did the service paper indicate any software needed? I have many good friends at the local dealership here and anytime a newer BMW comes in they always require an update. Most techs at this dealership are into American muscle cars and find no joy in the test drives. The test drive is just part of the job for most of them.

The problem is transparency. Otherwise stuff like this happens:

http://jalopnik.com/5628903/bmw-deal...ner-out-of-27k

My Lexus dealer would always call me and ask my permission to take the car off the lot for a test drive if required (e.g. Fixing a rattle, doing an alignment), and they would quote an estimated distance. For larger distance estimates, I would ask if I could join the test drive and they were actually happy for that because it enabled them to get customer feedback on the problem resolution. That is how BMW dealers should operate with high end performance vehicles.

[NlckyBlack]

my m5 once came back with both front seats "programed" not only put in a different positions but "programmed into the gangsta lean position of the front seatback almost touching the back seat and the radio on the hip hop station. A setting i don't drive in and music i don't listen too. They couldn't really do anything because nothing was "broken"

I always tip valets, maybe we should start tipping the service advisor for his cooperation in not letting anyone drive your car unless neccesary and even then with proper notice.

[koxal]

it is only 3 miles.. come on.. dont make these little things a big deal..

[nugent]

in regards to all the opinions expressed about what i should or shouldn't do, with all due respect, it's my decision. if some of you don't mind the idea of your $100K M5 being abused by someone other than you, then you are more tolerant men than me. i, however, detest the violation of my vehicle. and we all know it only takes 300 feet to do something bad, let alone 3 miles.

i will of course take it up with the dealership managers first before escalating it. however, just like when playing poker, i don't raise if i'm not ready to re-raise or go all in. hence, getting the email address.

cheers brothers.

[s4awd]

I used to feel the same way about things such as "test drives" but after a parking lot attendant hit a CLS AMG with my M5, but then paid to fix it, all to have the body shop buff the car once fixed and left swirl marks everywhere, I honestly don't give a s*#t now Keeping my sanity was one of the benefits considered when leasing this horribly expensive car lol

[stealth.pilot]

Originally Posted by s4awd

I used to feel the same way about things such as "test drives" but after a parking lot attendant hit a CLS AMG with my M5, but then paid to fix it, all to have the body shop buff the car once fixed and left swirl marks everywhere, I honestly don't give a s*#t now Keeping my sanity was one of the benefits considered when leasing this horribly expensive car lol

It's different when you own the car. When you own it things like diminished value become concerns in these situations. A lease is just a rental so it's the leasing companies problem.

[M-bitious]

When you drop of the car, put a post-it sticker in plain sight with the mileage on it. This works miracles.

[Rob///M5]

Originally Posted by M-bitious

When you drop of the car, put a post-it sticker in plain sight with the mileage on it. This works miracles.

Good one!

[NlckyBlack]

Originally Posted by s4awd

I used to feel the same way about things such as "test drives" but after a parking lot attendant hit a CLS AMG with my M5, but then paid to fix it, all to have the body shop buff the car once fixed and left swirl marks everywhere, I honestly don't give a s*#t now Keeping my sanity was one of the benefits considered when leasing this horribly expensive car lol

Leasing is awesome.

[visualguy]

It's hard to understand this, but it's common for dealership employees in the US to believe that it's ok to take customer cars on joy rides. They see it as a "perk" of the job, and I've encountered cases where they even boasted to me (a customer) about such joy rides, and driving customers' high-end cars hard over the weekend. Really pisses me off...

[///M Ryder]

Back in for update .............Phil