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      01-07-2015, 01:11 PM   #1
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Online tracker shows wrong color

WTF, I ordered a moonstone metallic exterior. Confirmed it on VIR. But now when I track the build online it shows the color as space gray. My SA assures me it's not an issue. I have heard of others with similar tracking issues. BMW needs to stop freaking out their customers like this!
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      01-07-2015, 01:45 PM   #2
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Quote:
Originally Posted by E90potentialbuyer View Post
WTF, I ordered a moonstone metallic exterior. Confirmed it on VIR. But now when I track the build online it shows the color as space gray. My SA assures me it's not an issue. I have heard of others with similar tracking issues. BMW needs to stop freaking out their customers like this!
The BMWUSA tracker is (most likely) inaccurate. When I tracked mine it showed that my car was Black Sapphire Metallic and started production 6 weeks before I ordered it.

My $02 - trust your order vs. the website.
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      01-07-2015, 04:25 PM   #3
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Quote:
Originally Posted by Seanmag View Post
The BMWUSA tracker is (most likely) inaccurate. When I tracked mine it showed that my car was Black Sapphire Metallic and started production 6 weeks before I ordered it.

My $02 - trust your order vs. the website.
Same here. My car showed Black Sapphire also online until production started and it switched to Imperial Blue.
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      01-08-2015, 08:50 AM   #4
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Thanks guys. All very helpful. I know my SA put it in correctly.
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      01-08-2015, 10:02 AM   #5
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to be 100 sure and put yourself at rest just call BMW 1 (800) 831-1117 let them know your vin or production number and they can confirm it.

Also use this number to track your progress of the your build. A lot more accurate then the website. website is always behind and can show inaccurate info
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      01-08-2015, 11:52 AM   #6
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Probably the result of lazy developers / designers not accounting for special cases in colors and setting the default color to an arbitrary color... #DevGeekReply.

f.
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      01-08-2015, 08:47 PM   #7
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Thanks Golfrr. I called BMWNA and they confirmed it is indeed Moonstone Metallic. Thanks for the help
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      01-13-2015, 05:20 PM   #8
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Mine went through 4 different colors before it settled to MCB. I ordered Imola red so it never showed in that color
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      01-13-2015, 07:46 PM   #9
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Quote:
Originally Posted by infamousq View Post
Mine went through 4 different colors before it settled to MCB. I ordered Imola red so it never showed in that color
you might've had a rough time finding MCB Color Cortez.
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      01-15-2015, 12:36 PM   #10
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Quote:
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you might've had a rough time finding MCB Color Cortez.

I really laughed out loud when I read this and you would be correct!!!!
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      01-15-2015, 08:41 PM   #11
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Quote:
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I really laughed out loud when I read this and you would be correct!!!!
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      01-16-2015, 06:14 PM   #12
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Online tracker now shows Moonstone. Super excited about the build.
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      01-16-2015, 08:19 PM   #13
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Quote:
Originally Posted by E90potentialbuyer View Post
Online tracker now shows Moonstone. Super excited about the build.
Well, my tracker shows a yellow 1980 Ford F-150 being built and I'm not worried yet. Congrats and very interesting build! Looking forward to pics when you do ED.
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      01-16-2015, 08:46 PM   #14
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Quote:
Originally Posted by bronch
Quote:
Originally Posted by E90potentialbuyer View Post
Online tracker now shows Moonstone. Super excited about the build.
Well, my tracker shows a yellow 1980 Ford F-150 being built and I'm not worried yet. Congrats and very interesting build! Looking forward to pics when you do ED.
Thanks. That's the plan!
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      01-19-2015, 10:35 AM   #15
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Same is happening to me. Ordered Silverstone but tracking shows Black Sapphire Metallic.
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      01-21-2015, 12:21 PM   #16
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Quote:
Originally Posted by kcdc368
Same is happening to me. Ordered Silverstone but tracking shows Black Sapphire Metallic.
That's strange. I was told that because mine was an individual color, it needs to be approved. So until it's approved it would show a random color (not so random for me because my original order was for space gray which was the color in the tracker pic). But when order was approved it changed to moonstone.
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      01-28-2015, 03:03 AM   #17
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Quote:
Originally Posted by bronch View Post
Well, my tracker shows a yellow 1980 Ford F-150 being built and I'm not worried yet...
LOL
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      01-28-2015, 07:15 AM   #18
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Quote:
Originally Posted by bronch
Quote:
Originally Posted by E90potentialbuyer View Post
Online tracker now shows Moonstone. Super excited about the build.
Well, my tracker shows a yellow 1980 Ford F-150 being built and I'm not worried yet. Congrats and very interesting build! Looking forward to pics when you do ED.
Haha! Just saw this. A few years ago I had dropped my car for service at a south jersey BMW dealer. They gave me a loaner. Guess what it was? A brand new ford truck with roll up windows. Loved it
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      02-28-2017, 01:14 PM   #19
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Hey everyone! Just wanted to give this thread a 2017 bump.

I had the same issue last night! I ordered my Carbon Black X4 on a Thursday and was given the production number the following Monday. When I logged in to track the build it showed up as Black Sapphire Metallic. After a brief panic I found this thread.

The next day I called 1-844-4GENIUS with my production number. She advised that this is a common issue bc the production numbers are recycled. I gave her my production number and she was able to see all of my packages and the correct color

No solid time frame on when they were going to start but at least they have the right info.
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      03-06-2017, 07:38 PM   #20
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