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      05-29-2014, 09:34 PM   #1
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Don't go to Murray BMW of Denver!!!

This is an email I wrote to the GM and have yet to hear a response. **BTW The sales manager Chris Neira is a complete jerk. He tried to sneak in the extended maintenance plan and so I spent 45 minutes going back and forth because the numbers kept being off. He self-admittedly said he was doing so because the dealership makes $600 profit off the plan and that he knew I would come back in a few years to trade-in the car so he wanted to re-sell the car with the plan. Afterwards, he tried to high pressure close me on EVERYTHING. I told him to back off because I was getting pissed so he apologized. Chris explained he was doing so because he had a $100 bet with a co-worker on how fast he could sell the car. This guy is the epitome of a dirty used car salesman. At this point I am warning others to not purchase or have a vehicle serviced at Murray!!!

Date: Thu, May 22, 2014 at 6:14 PM
Subject: Sales Service Issue from a recent purchase
To: rax.patel@murraymotors.c…

Rax,

I'd like to share the poor experience I've had thus far since purchasing a vehicle from Murray BMW. When I went to pickup the car and sign paperwork, the car was not ready. There was still spots of compound on the car from the detail job so I had to wait until it was finished. Then when I signed paperwork with the finance department, the lady forgot to have me sign the $500 rebate form. Since I had already left, she had to email me the form and then I had to fax it back to her. Another issue is when I went to put the floormats in my car- there were only three of them! I had to come back to the dealership to get a complete set. The final straw was when I went to the DMV last week (5/16) to purchase license plates. I waited two hours only for the woman working there to tell me I need to get an emissions testing. No one from your team cared to explain that this needed to be done! This should have already been done before I took ownership of the vehicle! What happens if the vehicle doesn't pass emissions? I contacted your sales team right after this happened, and nobody has cared to respond with a resolution hence why I am writing you.

I have completely lost my patience thus far with Murray BMW. I especially feel this when I receive mailings and emails from Murray to purchase an extended warranty plan. I am customer of Bodyworks and had $8,000 in repairs from two accidents. Then I purchase a vehicle from Murray and this is the way I'm treated and the type of service I get? It was already bad enough when I felt like I didn't get a fair trade-in. I thought it would be ok because the service would make up for it. I couldn't have been more wrong. Please help me feel differently. I feel as though my business is unappreciated.

Sincerely,
Jon
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      07-19-2014, 09:37 AM   #2
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I haven't had good experience at Murray either, if you want quality sales and service talk to Jesse at Schomp BMW. Amazing no pressure sales.
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      10-31-2014, 09:42 AM   #3
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I'm in Boulder and have had a pretty good run with Gebhardt although you need to get to the right SA. Joel Ortiz has been fantastic but I had to go through 3 others before I found him. He really makes the extra effort and will do just about anything to make you happy.
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      10-31-2016, 02:26 PM   #4
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Re: Don't go to Murray BMW of Denver!!!

I can attest to what was written about Murray Motors. Years ago, a mechanic there badly scratched the back seat of my M3 because he was sitting in the back seat with a huge crescent wrench in his back pocket while fixing the sunroof. After fixing the sunroof, I asked wtf happened, and he told me the scratch must have already been there. They did nothing about it, and I never went back. looks like they haven't changed their tune at all. If you need service while in CO for BMW and prefer the dealership, I highly suggest SCHOMP BMW in Highlands Ranch, and no I do not work there. I just get good service whenever I choose to go there.
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      11-22-2016, 12:57 AM   #5
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I have to agree, I hear buying is good there but service is horrible. A few years ago I brought my car in for service and they charged me 2 diagnostic fees, it was ridiculous and ultimately they refunded one back.

Ever since I've stayed away from them at all costs...
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