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      09-22-2012, 09:37 PM   #89
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Just checked the Toronto. Its off the radar again. Should be back, hopefully, sometime tomorrow.
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      09-23-2012, 02:44 PM   #90
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Looks like the TORONTO is in Halifax
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      09-24-2012, 02:32 PM   #91
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TORONTO has left Halifax en route to NY
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      09-24-2012, 02:42 PM   #92
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Originally Posted by cmhsam
TORONTO has left Halifax en route to NY
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      09-24-2012, 03:28 PM   #93
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My mistake. It looks like the TORONTO was just moving from one dock to another. Its docked again in Halifax
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      09-24-2012, 07:34 PM   #94
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Now it really looks like the TORONTO is on the way to NY
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      09-24-2012, 09:10 PM   #95
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What are the chances that BMW will drag out delivery of ED cars to reduce the chance of Lemon laws kicking in?
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      09-24-2012, 09:16 PM   #96
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What are the chances that BMW will drag out delivery of ED cars to reduce the chance of Lemon laws kicking in?
Countdown starts, for me, the day my car clears customs.
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      09-24-2012, 09:57 PM   #97
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I spoke to my SA from the dealer today and he said that those M5s afffected by oil pump may not be immediately delivered to the dealers after clearing the customs.

He mentioned BMW plans on changing the pumps before actually sending the cars out to the dealers.

Although it's a short distance to unload and load cars, I guess BMW doesn't want to be liable for blown up engines.

*sigh* We get screwed with the adjustable seats, faulty oil pump and now this delay... I hope BMW NA does the right thing and makes up to all of us somehow.
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      09-25-2012, 04:39 AM   #98
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Quote:
Originally Posted by puffysheep View Post
I spoke to my SA from the dealer today and he said that those M5s afffected by oil pump may not be immediately delivered to the dealers after clearing the customs.
Interesting because I was told by BMWNA that my dealer would "likely" do the repair, as I specifically asked if the repair was going to be done at the VDC. To be fair, she said she didn't know about the "technical" aspect of the repair.....

From a practical standpoint it may not be a bad idea because I don't want my car being the first oil pump change for my dealer's technician. Ok, who here wants to have their car repaired first at the VDC, I say it should be in order of drop off

Given that they say ED cars can take up to six weeks to deliver, they can possibly sit on (read quarantine) these ED cars for awhile even if they arrive sooner without being (legally?) responsible for this time being counted as lemon law time or for loaners.
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      09-25-2012, 07:05 AM   #99
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Quote:
Originally Posted by puffysheep View Post
I spoke to my SA from the dealer today and he said that those M5s afffected by oil pump may not be immediately delivered to the dealers after clearing the customs.

He mentioned BMW plans on changing the pumps before actually sending the cars out to the dealers.

Although it's a short distance to unload and load cars, I guess BMW doesn't want to be liable for blown up engines.

*sigh* We get screwed with the adjustable seats, faulty oil pump and now this delay... I hope BMW NA does the right thing and makes up to all of us somehow.
When I spoke to the BMW NA representitive on Friday he said the delivery process would proceed as normal and the ED cars would be delivered to the dealer. I specifically asked him to confirm delivery because I told him I did not want my car sitting outside at the VPC waiting for a new oil pump. He conformed again that the car would be delivered to the dealer.

Quote:
Originally Posted by Tigumz View Post
Given that they say ED cars can take up to six weeks to deliver, they can possibly sit on (read quarantine) these ED cars for awhile even if they arrive sooner without being (legally?) responsible for this time being counted as lemon law time or for loaners.
I don't think this will happen to the ED cars, but obviously I don't know for sure. The reason I say this is BMW does not own the cars - we do. They have no right to hold our property if we instruct our dealer to bring the car to the dealership. They can, obviously, choose to hold all other cars that they own if that's the preferred course of action to manage the recall.

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Originally Posted by cmhsam View Post
Countdown starts, for me, the day my car clears customs.
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      09-25-2012, 08:31 AM   #100
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Quote:
Originally Posted by puffysheep View Post
I spoke to my SA from the dealer today and he said that those M5s afffected by oil pump may not be immediately delivered to the dealers after clearing the customs.

He mentioned BMW plans on changing the pumps before actually sending the cars out to the dealers.

Although it's a short distance to unload and load cars, I guess BMW doesn't want to be liable for blown up engines.

*sigh* We get screwed with the adjustable seats, faulty oil pump and now this delay... I hope BMW NA does the right thing and makes up to all of us somehow.
That's interesting. The lady from BMW NA (Avery) called me on Friday and mentioned what was going on. She then asked if I knew where my car was and could locate it to get it off the road. I told her I didn't know where it was because it was somewhere on a boat in the middle of the Atlantic. She put me on hold...she then figured out that they did not consider the ED folks and had to look into it some more and that she'd call me back.

I got a call back yesterday and she said we've confirmed everything related to my delivery and that my car would be reaching port on the 1st and as soon as it cleared customs, they were going to call me and schedule my redelivery at the Performance Center in SC. I asked about the repair and she said that they confirmed with BMW that the first set of replacement oil pumps would go to the plant in SC and that they would get my car in immediately to have the fix done and be ready to go. I asked about the other items (like the seats), but since I didn't know first hand what else was missing on my car, she said that I should call my CA once I get scheduled for pickup so they could go over the car again in detail.

It looks like the Toronto is ahead of schedule by a day or so, so depending on customs, I am hoping to get a call on Monday (10/1 or right thereafter) to find the next update.

I'm kind of glad that the fix is taking place in a BMW manufacturing facility rather than a dealer (nothing against the dealers), but since the SC plant has a bunch of M cars of their own, hopefully they are very well experienced in this fix by the time they work on mine.
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      09-25-2012, 08:48 AM   #101
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Quote:
Originally Posted by lawpurv99 View Post
That's interesting. The lady from BMW NA (Avery) called me on Friday and mentioned what was going on. She then asked if I knew where my car was and could locate it to get it off the road. I told her I didn't know where it was because it was somewhere on a boat in the middle of the Atlantic. She put me on hold...she then figured out that they did not consider the ED folks and had to look into it some more and that she'd call me back.

I got a call back yesterday and she said we've confirmed everything related to my delivery and that my car would be reaching port on the 1st and as soon as it cleared customs, they were going to call me and schedule my redelivery at the Performance Center in SC. I asked about the repair and she said that they confirmed with BMW that the first set of replacement oil pumps would go to the plant in SC and that they would get my car in immediately to have the fix done and be ready to go. I asked about the other items (like the seats), but since I didn't know first hand what else was missing on my car, she said that I should call my CA once I get scheduled for pickup so they could go over the car again in detail.

It looks like the Toronto is ahead of schedule by a day or so, so depending on customs, I am hoping to get a call on Monday (10/1 or right thereafter) to find the next update.

I'm kind of glad that the fix is taking place in a BMW manufacturing facility rather than a dealer (nothing against the dealers), but since the SC plant has a bunch of M cars of their own, hopefully they are very well experienced in this fix by the time they work on mine.
So the PCD is getting the first set of pumps?
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      09-25-2012, 12:50 PM   #102
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How will we know when our cars clear customs? What are the next steps we should see in this process?
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      09-25-2012, 02:20 PM   #103
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Quote:
Originally Posted by cmhsam View Post
How will we know when our cars clear customs? What are the next steps we should see in this process?
I just spoke to my CA, who had a conversation with the dealership's service manager earlier today. Here's what I learned:

1. Any cars on ships right now that arrive at the port will be held at the port for the recall work to be performed. This is different than what BMW NA told me on Friday when they called. Two reasons why I believe this is good news: (i) the cars (at least at the VPC in NY) will be stored indoors in the VPC warehouse (my CA confirmed this fact), and (ii) it would make sense to me (although this is not a confirmed fact) that the first available batch pumps would go to those locations where there are a concentration of cars that could be repaired quickly.

2. My dealer said they do not get notification when the car clears customs. The only notification they receive is when the car clears the VPC and is "placed on the trucking pad" for pick-up by the trucking company. Once it is "placed on the trucking pad" it must be retrieved by the trucking company within 48 hours.

3. The service manager at my dealership said he was told the replacement pumps for customer vehicles will be available "within two weeks" based on a conversation he had this morning with BMW. Since the Toronto hits port tomorrow and it normally takes a week for cars get to the dealer once off-loaded (i.e., clear customs and the VPC, get loaded on a truck and delivered), then we are hopefully only looking at a week or less delay in the delivery of our cars.

4. My CA was told BMW will cover the cost of a rental car from Enterprise (gee, thanks!). I pointed out that a Nissan Altima or Toyota Corolla is not really an acceptable replacement for an M5. I also advised him that I sent an email to BMW USA about the need to provide a credit on my lease while my M5 is out of service. He's heard nothing about if/how BMW plans to handle compensation.

That's all from today's conversation. Will advise when/if I hear any additional details.
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      09-25-2012, 03:10 PM   #104
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I just got off from the phone from BMW NA corporate office regarding the side bolster function missing.
I also asked about the recall on the pump and she confirmed all the EU delivery vehicles as well as other M5s currently on the US bound ships will be held at the port until the pump is replaced there.
Although this will delay my car getting to the dealer, I actually prefer BMW doing the repair than the dealer.
Mechanics doing this repair will do a better job because they will only be doing this work repeatedly for the next couple weeks and be really good at it.
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      09-25-2012, 03:15 PM   #105
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Originally Posted by puffysheep View Post
Although this will delay my car getting to the dealer, I actually prefer BMW doing the repair than the dealer.
Mechanics doing this repair will do a better job because they will only be doing this work repeatedly for the next couple weeks and be really good at it.
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      09-25-2012, 04:52 PM   #106
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Hmm...I heard different. Just got off the phone with BMW NA and they told me the fix will take place at the dealer. They are aware that I am an ED customer.

Emailed my CA to speak with the service manager to see what they have heard. I agree, much rather have this done ASAP at the VPC rather than having the dealer handle the repair. Anyone else have data to backup a VPC vs. dealer fix?
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      09-25-2012, 05:02 PM   #107
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If there was a definitive process I believe that BMW would have communicated, via bulletin to their dealers, what the process is going to be for the recall. The fact that 48 hours has elapsed, if not more, since the recall went public clearly highlights a fundamental flaw in the brand and the opinions that BMW has of their customers. M5 customers aren't just the average run of the mill customers. I saw Toyota handle their recall issues more effectively than BMW for their $25K cars.
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      09-25-2012, 05:15 PM   #108
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My dealer told me repairs are going to be done at VDC. I'm Ok with that.

So at what time for us ED people will BMW start paying for a rental car?
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      09-25-2012, 05:25 PM   #109
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My dealer told me repairs are going to be done at VDC. I'm Ok with that.

So at what time for us ED people will BMW start paying for a rental car?
I got a loaner on Saturday. My dealer didnt have to give me one since ED customer loaners wont be covered by BMWNA. At least thats what was communicated to me.

Unfortunately they only had base 328 or base x3. I took the x3. I have to commend my CA and Service Manager. They are trying to make the best out of very bad situation. It sure looks like BMW is putting their dealers and service teams in the cross hairs of customer anger.
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      09-25-2012, 07:35 PM   #110
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TORONTO is back on the radar close to the East Coast. Estimated dock time in NY is 9:00am EST, Wednesday. Here is hoping they get our cars off the boat tomorrow and hopefully started through the customs process.
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