M5POST
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read

Go Back   M5POST - BMW M5 Forum > F10 M5 Forum > F10 M5 Pricing, Ordering, Tracking, and European Delivery

Post Reply
 
Thread Tools Search this Thread
      09-14-2013, 11:08 PM   #1
v3n0m
Lieutenant
57
Rep
451
Posts

Drives: 2013 MCB M5
Join Date: Apr 2013
Location: Vancouver, BC

iTrader: (0)

Need advice: Terrible re-delivery experience

I just got my vehicle delivered stateside and had a horrible experience. None of the issues I mentioned during drop off were fixed (numerous chips and misaligned body panels) as well as a number of new rock chips all over the place.

The drop off condition report is in German so I'm not sure what it says, but the person assured me that all the items I mentioned were written down. I also sent an email with pictures to BMW euro delivery when I dropped off just in case.

The SA was terrible when I picked it up, basically saying it was a 'used car' already and saying all they could do was call the BMW euro delivery department on Monday, but with no promises.

The thing that really pisses me off is that he didn't apologize at all, and that before I went to pick it up I asked him to check on all these issues (2 weeks ago). He said it was good and fixed, when in fact nothing was addressed.

In case anyone is curious, here was my original post describing the issues
http://f10.m5post.com/forums/showthread.php?t=858340

Does anyone have any advice or contact people that can help me address this?

Last edited by v3n0m; 09-14-2013 at 11:43 PM..
Appreciate 0
      09-15-2013, 05:14 AM   #2
Neil McRae
BMW Motorsport
Neil McRae's Avatar
United Kingdom
233
Rep
2,225
Posts

Drives: BMW ///M4 F82 / BMW ///M5 F10
Join Date: Jan 2009
Location: Surrey

iTrader: (1)

Garage List
2020 BMW M5 CP  [0.00]
2015 BMW M4  [10.00]
just read your thread, if I had to speculate it almost looks like they had to quickly re-spray the front bumper for some reason given the state of it and the way its been put together. in 15 years and about a dozen BMW M cars I've never seen anything like that. I would create a case with BMW NA customer service.
__________________
--
Neil J. //McRae -- Alive and Kicking -- neil at DOMINO.ORG --///M ARMY
M5 CP Alpine White -- M2 LBB -- M4 DCT CP Alpine White
Appreciate 0
      09-15-2013, 09:21 AM   #3
v3n0m
Lieutenant
57
Rep
451
Posts

Drives: 2013 MCB M5
Join Date: Apr 2013
Location: Vancouver, BC

iTrader: (0)

Do you happen to have any contact info (eg phone numbers)?

The thing that really turns me off is the attitude of the SA (pretty much a 'not my problem' one) and the fact that both him and BMW Euro Delivery assured me these items were taken care of when in fact nothing was done. I feel like I was lied to, and that's no way to treat a customer.
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 08:08 PM.




m5post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST