M5POST
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read

Go Back   M5POST - BMW M5 Forum > F10 M5 Forum > F10 M5 Pricing, Ordering, Tracking, and European Delivery

Post Reply
 
Thread Tools Search this Thread
      09-22-2012, 09:37 PM   #89
cmhsam
Major
 
Drives: 2013 F10 M5
Join Date: Mar 2012
Location: USA

Posts: 1,279
iTrader: (0)

Just checked the Toronto. Its off the radar again. Should be back, hopefully, sometime tomorrow.
cmhsam is offline  
0
Reply With Quote
      09-23-2012, 02:44 PM   #90
cmhsam
Major
 
Drives: 2013 F10 M5
Join Date: Mar 2012
Location: USA

Posts: 1,279
iTrader: (0)

Looks like the TORONTO is in Halifax
cmhsam is offline  
0
Reply With Quote
      09-24-2012, 02:32 PM   #91
cmhsam
Major
 
Drives: 2013 F10 M5
Join Date: Mar 2012
Location: USA

Posts: 1,279
iTrader: (0)

TORONTO has left Halifax en route to NY
cmhsam is offline  
0
Reply With Quote
      09-24-2012, 02:42 PM   #92
Nick45
Private First Class
 
Drives: 2013 M6
Join Date: May 2012
Location: NY

Posts: 136
iTrader: (0)

Quote:
Originally Posted by cmhsam
TORONTO has left Halifax en route to NY
Nick45 is offline   United_States
0
Reply With Quote
      09-24-2012, 03:28 PM   #93
cmhsam
Major
 
Drives: 2013 F10 M5
Join Date: Mar 2012
Location: USA

Posts: 1,279
iTrader: (0)

My mistake. It looks like the TORONTO was just moving from one dock to another. Its docked again in Halifax
cmhsam is offline  
0
Reply With Quote
      09-24-2012, 07:34 PM   #94
cmhsam
Major
 
Drives: 2013 F10 M5
Join Date: Mar 2012
Location: USA

Posts: 1,279
iTrader: (0)

Now it really looks like the TORONTO is on the way to NY
cmhsam is offline  
0
Reply With Quote
      09-24-2012, 09:10 PM   #95
Tigumz
Private First Class
 
Drives: 1M,VO; F10M5; Others
Join Date: Sep 2011
Location: SW Ohio

Posts: 165
iTrader: (0)

Garage List
2013 BMW M5  [0.00]
2007 Lotus Exige S  [0.00]
2011 Bmw 1M  [0.00]
What are the chances that BMW will drag out delivery of ED cars to reduce the chance of Lemon laws kicking in?
__________________
Former M cars: Euro E30 M3, 01 E39 M5, 08 E60 M5
Tigumz is offline   United_States
0
Reply With Quote
      09-24-2012, 09:16 PM   #96
cmhsam
Major
 
Drives: 2013 F10 M5
Join Date: Mar 2012
Location: USA

Posts: 1,279
iTrader: (0)

Quote:
Originally Posted by Tigumz View Post
What are the chances that BMW will drag out delivery of ED cars to reduce the chance of Lemon laws kicking in?
Countdown starts, for me, the day my car clears customs.
cmhsam is offline  
0
Reply With Quote
      09-24-2012, 09:57 PM   #97
puffysheep
Private
 
Drives: 2013 BMW M5
Join Date: May 2012
Location: New York

Posts: 66
iTrader: (0)

I spoke to my SA from the dealer today and he said that those M5s afffected by oil pump may not be immediately delivered to the dealers after clearing the customs.

He mentioned BMW plans on changing the pumps before actually sending the cars out to the dealers.

Although it's a short distance to unload and load cars, I guess BMW doesn't want to be liable for blown up engines.

*sigh* We get screwed with the adjustable seats, faulty oil pump and now this delay... I hope BMW NA does the right thing and makes up to all of us somehow.
puffysheep is offline   United_States
0
Reply With Quote
      09-25-2012, 04:39 AM   #98
Tigumz
Private First Class
 
Drives: 1M,VO; F10M5; Others
Join Date: Sep 2011
Location: SW Ohio

Posts: 165
iTrader: (0)

Garage List
2013 BMW M5  [0.00]
2007 Lotus Exige S  [0.00]
2011 Bmw 1M  [0.00]
Quote:
Originally Posted by puffysheep View Post
I spoke to my SA from the dealer today and he said that those M5s afffected by oil pump may not be immediately delivered to the dealers after clearing the customs.
Interesting because I was told by BMWNA that my dealer would "likely" do the repair, as I specifically asked if the repair was going to be done at the VDC. To be fair, she said she didn't know about the "technical" aspect of the repair.....

From a practical standpoint it may not be a bad idea because I don't want my car being the first oil pump change for my dealer's technician. Ok, who here wants to have their car repaired first at the VDC, I say it should be in order of drop off

Given that they say ED cars can take up to six weeks to deliver, they can possibly sit on (read quarantine) these ED cars for awhile even if they arrive sooner without being (legally?) responsible for this time being counted as lemon law time or for loaners.
__________________
Former M cars: Euro E30 M3, 01 E39 M5, 08 E60 M5
Tigumz is offline   United_States
0
Reply With Quote
      09-25-2012, 07:05 AM   #99
AGS
Captain
 
AGS's Avatar
 
Drives: 2013 F10 M5
Join Date: May 2012
Location: NJ

Posts: 702
iTrader: (0)

Quote:
Originally Posted by puffysheep View Post
I spoke to my SA from the dealer today and he said that those M5s afffected by oil pump may not be immediately delivered to the dealers after clearing the customs.

He mentioned BMW plans on changing the pumps before actually sending the cars out to the dealers.

Although it's a short distance to unload and load cars, I guess BMW doesn't want to be liable for blown up engines.

*sigh* We get screwed with the adjustable seats, faulty oil pump and now this delay... I hope BMW NA does the right thing and makes up to all of us somehow.
When I spoke to the BMW NA representitive on Friday he said the delivery process would proceed as normal and the ED cars would be delivered to the dealer. I specifically asked him to confirm delivery because I told him I did not want my car sitting outside at the VPC waiting for a new oil pump. He conformed again that the car would be delivered to the dealer.

Quote:
Originally Posted by Tigumz View Post
Given that they say ED cars can take up to six weeks to deliver, they can possibly sit on (read quarantine) these ED cars for awhile even if they arrive sooner without being (legally?) responsible for this time being counted as lemon law time or for loaners.
I don't think this will happen to the ED cars, but obviously I don't know for sure. The reason I say this is BMW does not own the cars - we do. They have no right to hold our property if we instruct our dealer to bring the car to the dealership. They can, obviously, choose to hold all other cars that they own if that's the preferred course of action to manage the recall.

Quote:
Originally Posted by cmhsam View Post
Countdown starts, for me, the day my car clears customs.
+1
__________________
Current: 2013 Monte Carlo Blue F10 M5 (ED on 9/1/12), 2014 Anvil Willys Wheeler Jeep Wrangler (weekend toy)
Previous: 2009 Carbon Black E60 M5, 2006 Silverstone II E60 M5, 2003 Sterling Grey E39 M5, 2000 Anthracite E39 540i6, 1998 Jeep Grand Cherokee 5.9 Limited, 1990 Eagle Talon TSi AWD, 1978 Mazda RX-7
AGS is offline  
0
Reply With Quote
      09-25-2012, 08:31 AM   #100
lawpurv99
das biest
 
Drives: 2013 F10 M5
Join Date: Mar 2012
Location: North Carolina

Posts: 130
iTrader: (0)

Quote:
Originally Posted by puffysheep View Post
I spoke to my SA from the dealer today and he said that those M5s afffected by oil pump may not be immediately delivered to the dealers after clearing the customs.

He mentioned BMW plans on changing the pumps before actually sending the cars out to the dealers.

Although it's a short distance to unload and load cars, I guess BMW doesn't want to be liable for blown up engines.

*sigh* We get screwed with the adjustable seats, faulty oil pump and now this delay... I hope BMW NA does the right thing and makes up to all of us somehow.
That's interesting. The lady from BMW NA (Avery) called me on Friday and mentioned what was going on. She then asked if I knew where my car was and could locate it to get it off the road. I told her I didn't know where it was because it was somewhere on a boat in the middle of the Atlantic. She put me on hold...she then figured out that they did not consider the ED folks and had to look into it some more and that she'd call me back.

I got a call back yesterday and she said we've confirmed everything related to my delivery and that my car would be reaching port on the 1st and as soon as it cleared customs, they were going to call me and schedule my redelivery at the Performance Center in SC. I asked about the repair and she said that they confirmed with BMW that the first set of replacement oil pumps would go to the plant in SC and that they would get my car in immediately to have the fix done and be ready to go. I asked about the other items (like the seats), but since I didn't know first hand what else was missing on my car, she said that I should call my CA once I get scheduled for pickup so they could go over the car again in detail.

It looks like the Toronto is ahead of schedule by a day or so, so depending on customs, I am hoping to get a call on Monday (10/1 or right thereafter) to find the next update.

I'm kind of glad that the fix is taking place in a BMW manufacturing facility rather than a dealer (nothing against the dealers), but since the SC plant has a bunch of M cars of their own, hopefully they are very well experienced in this fix by the time they work on mine.
lawpurv99 is offline   United_States
0
Reply With Quote
      09-25-2012, 08:48 AM   #101
cmhsam
Major
 
Drives: 2013 F10 M5
Join Date: Mar 2012
Location: USA

Posts: 1,279
iTrader: (0)

Quote:
Originally Posted by lawpurv99 View Post
That's interesting. The lady from BMW NA (Avery) called me on Friday and mentioned what was going on. She then asked if I knew where my car was and could locate it to get it off the road. I told her I didn't know where it was because it was somewhere on a boat in the middle of the Atlantic. She put me on hold...she then figured out that they did not consider the ED folks and had to look into it some more and that she'd call me back.

I got a call back yesterday and she said we've confirmed everything related to my delivery and that my car would be reaching port on the 1st and as soon as it cleared customs, they were going to call me and schedule my redelivery at the Performance Center in SC. I asked about the repair and she said that they confirmed with BMW that the first set of replacement oil pumps would go to the plant in SC and that they would get my car in immediately to have the fix done and be ready to go. I asked about the other items (like the seats), but since I didn't know first hand what else was missing on my car, she said that I should call my CA once I get scheduled for pickup so they could go over the car again in detail.

It looks like the Toronto is ahead of schedule by a day or so, so depending on customs, I am hoping to get a call on Monday (10/1 or right thereafter) to find the next update.

I'm kind of glad that the fix is taking place in a BMW manufacturing facility rather than a dealer (nothing against the dealers), but since the SC plant has a bunch of M cars of their own, hopefully they are very well experienced in this fix by the time they work on mine.
So the PCD is getting the first set of pumps?
cmhsam is offline  
0
Reply With Quote
      09-25-2012, 12:50 PM   #102
cmhsam
Major
 
Drives: 2013 F10 M5
Join Date: Mar 2012
Location: USA

Posts: 1,279
iTrader: (0)

How will we know when our cars clear customs? What are the next steps we should see in this process?
cmhsam is offline  
0
Reply With Quote
      09-25-2012, 02:20 PM   #103
AGS
Captain
 
AGS's Avatar
 
Drives: 2013 F10 M5
Join Date: May 2012
Location: NJ

Posts: 702
iTrader: (0)

Quote:
Originally Posted by cmhsam View Post
How will we know when our cars clear customs? What are the next steps we should see in this process?
I just spoke to my CA, who had a conversation with the dealership's service manager earlier today. Here's what I learned:

1. Any cars on ships right now that arrive at the port will be held at the port for the recall work to be performed. This is different than what BMW NA told me on Friday when they called. Two reasons why I believe this is good news: (i) the cars (at least at the VPC in NY) will be stored indoors in the VPC warehouse (my CA confirmed this fact), and (ii) it would make sense to me (although this is not a confirmed fact) that the first available batch pumps would go to those locations where there are a concentration of cars that could be repaired quickly.

2. My dealer said they do not get notification when the car clears customs. The only notification they receive is when the car clears the VPC and is "placed on the trucking pad" for pick-up by the trucking company. Once it is "placed on the trucking pad" it must be retrieved by the trucking company within 48 hours.

3. The service manager at my dealership said he was told the replacement pumps for customer vehicles will be available "within two weeks" based on a conversation he had this morning with BMW. Since the Toronto hits port tomorrow and it normally takes a week for cars get to the dealer once off-loaded (i.e., clear customs and the VPC, get loaded on a truck and delivered), then we are hopefully only looking at a week or less delay in the delivery of our cars.

4. My CA was told BMW will cover the cost of a rental car from Enterprise (gee, thanks!). I pointed out that a Nissan Altima or Toyota Corolla is not really an acceptable replacement for an M5. I also advised him that I sent an email to BMW USA about the need to provide a credit on my lease while my M5 is out of service. He's heard nothing about if/how BMW plans to handle compensation.

That's all from today's conversation. Will advise when/if I hear any additional details.
__________________
Current: 2013 Monte Carlo Blue F10 M5 (ED on 9/1/12), 2014 Anvil Willys Wheeler Jeep Wrangler (weekend toy)
Previous: 2009 Carbon Black E60 M5, 2006 Silverstone II E60 M5, 2003 Sterling Grey E39 M5, 2000 Anthracite E39 540i6, 1998 Jeep Grand Cherokee 5.9 Limited, 1990 Eagle Talon TSi AWD, 1978 Mazda RX-7
AGS is offline  
0
Reply With Quote
      09-25-2012, 03:10 PM   #104
puffysheep
Private
 
Drives: 2013 BMW M5
Join Date: May 2012
Location: New York

Posts: 66
iTrader: (0)

I just got off from the phone from BMW NA corporate office regarding the side bolster function missing.
I also asked about the recall on the pump and she confirmed all the EU delivery vehicles as well as other M5s currently on the US bound ships will be held at the port until the pump is replaced there.
Although this will delay my car getting to the dealer, I actually prefer BMW doing the repair than the dealer.
Mechanics doing this repair will do a better job because they will only be doing this work repeatedly for the next couple weeks and be really good at it.
puffysheep is offline   United_States
0
Reply With Quote
      09-25-2012, 03:15 PM   #105
AGS
Captain
 
AGS's Avatar
 
Drives: 2013 F10 M5
Join Date: May 2012
Location: NJ

Posts: 702
iTrader: (0)

Quote:
Originally Posted by puffysheep View Post
Although this will delay my car getting to the dealer, I actually prefer BMW doing the repair than the dealer.
Mechanics doing this repair will do a better job because they will only be doing this work repeatedly for the next couple weeks and be really good at it.
+1
__________________
Current: 2013 Monte Carlo Blue F10 M5 (ED on 9/1/12), 2014 Anvil Willys Wheeler Jeep Wrangler (weekend toy)
Previous: 2009 Carbon Black E60 M5, 2006 Silverstone II E60 M5, 2003 Sterling Grey E39 M5, 2000 Anthracite E39 540i6, 1998 Jeep Grand Cherokee 5.9 Limited, 1990 Eagle Talon TSi AWD, 1978 Mazda RX-7
AGS is offline  
0
Reply With Quote
      09-25-2012, 04:52 PM   #106
M54ccibo
Major
 
M54ccibo's Avatar
 
Drives: '13 F10 M5 AW/SO
Join Date: Apr 2012
Location: Orange County, CA

Posts: 1,373
iTrader: (0)

Hmm...I heard different. Just got off the phone with BMW NA and they told me the fix will take place at the dealer. They are aware that I am an ED customer.

Emailed my CA to speak with the service manager to see what they have heard. I agree, much rather have this done ASAP at the VPC rather than having the dealer handle the repair. Anyone else have data to backup a VPC vs. dealer fix?
M54ccibo is offline   United_States
0
Reply With Quote
      09-25-2012, 05:02 PM   #107
cmhsam
Major
 
Drives: 2013 F10 M5
Join Date: Mar 2012
Location: USA

Posts: 1,279
iTrader: (0)

If there was a definitive process I believe that BMW would have communicated, via bulletin to their dealers, what the process is going to be for the recall. The fact that 48 hours has elapsed, if not more, since the recall went public clearly highlights a fundamental flaw in the brand and the opinions that BMW has of their customers. M5 customers aren't just the average run of the mill customers. I saw Toyota handle their recall issues more effectively than BMW for their $25K cars.
cmhsam is offline  
0
Reply With Quote
      09-25-2012, 05:15 PM   #108
Tigumz
Private First Class
 
Drives: 1M,VO; F10M5; Others
Join Date: Sep 2011
Location: SW Ohio

Posts: 165
iTrader: (0)

Garage List
2013 BMW M5  [0.00]
2007 Lotus Exige S  [0.00]
2011 Bmw 1M  [0.00]
My dealer told me repairs are going to be done at VDC. I'm Ok with that.

So at what time for us ED people will BMW start paying for a rental car?
__________________
Former M cars: Euro E30 M3, 01 E39 M5, 08 E60 M5
Tigumz is offline   United_States
0
Reply With Quote
      09-25-2012, 05:25 PM   #109
cmhsam
Major
 
Drives: 2013 F10 M5
Join Date: Mar 2012
Location: USA

Posts: 1,279
iTrader: (0)

Quote:
Originally Posted by Tigumz View Post
My dealer told me repairs are going to be done at VDC. I'm Ok with that.

So at what time for us ED people will BMW start paying for a rental car?
I got a loaner on Saturday. My dealer didnt have to give me one since ED customer loaners wont be covered by BMWNA. At least thats what was communicated to me.

Unfortunately they only had base 328 or base x3. I took the x3. I have to commend my CA and Service Manager. They are trying to make the best out of very bad situation. It sure looks like BMW is putting their dealers and service teams in the cross hairs of customer anger.
cmhsam is offline  
0
Reply With Quote
      09-25-2012, 07:35 PM   #110
cmhsam
Major
 
Drives: 2013 F10 M5
Join Date: Mar 2012
Location: USA

Posts: 1,279
iTrader: (0)

TORONTO is back on the radar close to the East Coast. Estimated dock time in NY is 9:00am EST, Wednesday. Here is hoping they get our cars off the boat tomorrow and hopefully started through the customs process.
cmhsam is offline  
0
Reply With Quote
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 12:41 PM.




m5post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST