BMW Office Software with iPhone Defect - Page 2 - M5POST

Porsche997Techart · 02-14-2013, 03:48 PM

Does anyone have executive level contact information for BMW USA (VP of Marketing or Development)? My dealer GM is raising these issues too, but I'd like to get directly to someone who can get something done. Customer Service is worthless, other than speaking the party line. If everyone interested in getting this capability working were to contact their CA and better yet dealer GM, BMW USA might start getting a message, and perhaps some positive action could result.

PatMcG · 05-14-2013, 03:21 PM

I have the same problem. Dealer couldn't do anything about it.

Quote:

Originally Posted by chillin4now

I downloaded the new software update from bmw.com/update for my car and when I try to load it (update from car) It tells me it is incompatible software. Any one else have success/failure with this?

cpiguy · 05-14-2013, 03:48 PM

Quote:

Originally Posted by PatMcG

I have the same problem. Dealer couldn't do anything about it.

Same here. My dealer really wants to help me out and get my system upgraded. He even tried a couple of tricks, but no go.

avlnch · 05-18-2013, 09:57 AM

That is very strange. I just updated two M5's a few days ago. Purchased a USB drive, and did not format it.. just drag and dropped the one file (no other files existed on drive). Sounds like you have had this issue for a while, but have you tried that?

What version are you trying to upgrade from?

What version are you trying to upgrade to?

avlnch · 05-22-2013, 12:57 PM

PatMcG cpiguy
Have you tried reformatting the drive to FAT32 and uploading the file directly to the root folder of the drive? Also make sure there is no other media or folders.

If that doesn't work then tell me the version that you have installed (settings>software update>show current version). You may need to perform incremental updates (update to the next newest version, then to the newest version).

That's all I can think about to try..

URBAN LEGEND · 05-22-2013, 01:22 PM

Maybe BMW needs to release a competition pack?

avlnch · 05-23-2013, 01:43 AM

Quote:

Originally Posted by Warehouser

I have looked everywhere and cannot find out what the "10" stands for next to the BT symbol in the picture below. There is nothing in the manual (Nav/Entertainment one) referencing the symbol meaning. I don't have any emails or messages on my iPhone 5. I've had as much as 30, still no emails/messages on the phone. I was looking at it today trying again and it went from 9 to 10. Anyone have a clue?

That placement is where device names are placed.
"10" is probably the name of the USB drive or name of the active folder?

mcvaughan · 05-23-2013, 02:15 PM

Quote:

Originally Posted by avlnch

That placement is where device names are placed.
"10" is probably the name of the USB drive or name of the active folder?

Track #.

05-18-2013, 09:57 AM	#26
avlnch First Lieutenant Drives: 2013 Individual M5 Join Date: Jul 2007 Location: South FL Posts: 330 iTrader: (0)	That is very strange. I just updated two M5's a few days ago. Purchased a USB drive, and did not format it.. just drag and dropped the one file (no other files existed on drive). Sounds like you have had this issue for a while, but have you tried that? What version are you trying to upgrade from? What version are you trying to upgrade to? __________________ 2013 BMW INDIVIDUAL ///M5 {Frozen Black/Amaro Brown/Amaro Brown Alcantara/White Contrast Stitching/Piano Black Trim}

05-22-2013, 12:57 PM	#27
avlnch First Lieutenant Drives: 2013 Individual M5 Join Date: Jul 2007 Location: South FL Posts: 330 iTrader: (0)	PatMcG cpiguy Have you tried reformatting the drive to FAT32 and uploading the file directly to the root folder of the drive? Also make sure there is no other media or folders. If that doesn't work then tell me the version that you have installed (settings>software update>show current version). You may need to perform incremental updates (update to the next newest version, then to the newest version). That's all I can think about to try.. __________________ 2013 BMW INDIVIDUAL ///M5 {Frozen Black/Amaro Brown/Amaro Brown Alcantara/White Contrast Stitching/Piano Black Trim}

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02-14-2013, 03:48 PM	#23
Porsche997Techart New Member Drives: 2013 BMW M5 Join Date: Sep 2012 Location: Scottsdale Posts: 11 iTrader: (0)	Does anyone have executive level contact information for BMW USA (VP of Marketing or Development)? My dealer GM is raising these issues too, but I'd like to get directly to someone who can get something done. Customer Service is worthless, other than speaking the party line. If everyone interested in getting this capability working were to contact their CA and better yet dealer GM, BMW USA might start getting a message, and perhaps some positive action could result.

05-22-2013, 01:22 PM	#28
URBAN LEGEND Champ Drives: '13 M5, '99 SS Join Date: Feb 2009 Location: Houston Posts: 1,262 iTrader: (0)	Maybe BMW needs to release a competition pack?