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      05-20-2014, 04:42 AM   #23
N.S.A
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WOW glad your okay. I see your M5 was not the LCI m5, did you have the oil pump changed? because they had a problem with it. it will cause engine fires. they recalled a bunch of M5's because of that. here is link for lemon laws and recalls on the 2013 M5

http://www.lemonlawspecialists.com/r...e-BMW/M5/2013/

Also curious why BMWNA comment is not posted no more? they deleted it?.

Are you still going to buy BMW? I am loosing my faith in them based on this sadly and I freakin love and support them usually
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      05-20-2014, 04:59 AM   #24
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From a liability standpoint what would you expect any car manufactured do?
Once you take position of the car you are free to modify it (yes it is leased but people will still change brake pads (less dust), exhaust, down-pipes, rims etc etc.)

No company is going to take carte blanche responsibility for any incident without a large investigation, which costs large dollars. Would you release your private data you paid to collect to the general public? Given the litigious nature present currently in the USA BMW's lack of response isn't surprising.

Also a BMW leased car requires a minimum of insurance which will protect both parties of the lease in an incident such as this. BMW and the owner of the car are made financially whole. If you read the lease agreement the car always remains the property of BMW NA.

I think BMW could have done a better PR job, sure. However if whatever you write ends up on a public forum I'm not sure I'd respond any differently.
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      05-20-2014, 06:24 AM   #25
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perhaps it was the Amp in the boot that got too hot, like mine when it was shorting....
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      05-20-2014, 09:41 AM   #26
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[quote=Netwon;15986787]From a liability standpoint what would you expect any car manufactured do?
Once you take position of the car you are free to modify it (yes it is leased but people will still change brake pads (less dust), exhaust, down-pipes, rims etc etc.)....
QUOTE]

From a liability standpoint I expect the car manufacturer to investigate for the sake of loyal customers the reason why the fire occurred not brush them off and be only worried of who will pay for it. This is an M5, one of their top of the line cars. So even if a large investigation would cost a lot of $$ that could also save a lot of lives, but they made their priorities clear. The car was released to the insurance and sold probably as parts.
What will happen when another M5 go on fire? There was no modifications done to that car, and that car was serviced a week before at their dealership. The car was under warranty, so BMW expects the insurance to pay for warranty issues?
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      05-20-2014, 09:44 AM   #27
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Quote:
Originally Posted by N.S.A View Post
WOW glad your okay. I see your M5 was not the LCI m5, did you have the oil pump changed? because they had a problem with it. it will cause engine fires. they recalled a bunch of M5's because of that. here is link for lemon laws and recalls on the 2013 M5

http://www.lemonlawspecialists.com/r...e-BMW/M5/2013/

Also curious why BMWNA comment is not posted no more? they deleted it?.

Are you still going to buy BMW? I am loosing my faith in them based on this sadly and I freakin love and support them usually
Thank you for sending that link! It wouldn't surprise me if they delete the comment but it is still there http://www.bimmerfest.com/forums/sho...d.php?t=767078
I was the biggest supporter, bought 13 BMWs, I still own an M3 and X5 but not for long.
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      05-20-2014, 05:11 PM   #28
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Quote:
Originally Posted by MoeDaher View Post
The car was under warranty, so BMW expects the insurance to pay for warranty issues?
Fire is a peril covered under auto/home insurance. If you buy a new home with warranty and it burns down who pays? Insurance or the builder?

It is the responsibility insurance to decide if they want to go after BMW to recover what they lost financially. Based on what insurance is out of pocket (remainder of lease payments) that isn't enough to bother unless every BMW they had started catching fire.

Now insurance companies hate paying out. If BMW's (or M5's) caused more then their fair share of claims they would simply chose not to cover them or charge enormous premiums.

I understand that BMW has not treated you in the fashion you'd expect but, IMO if you are a loyal BMW owner it should have been your dealership or regional BMW rep that should have stepped up plate to help you out, find another car identify the problem.
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      05-20-2014, 09:03 PM   #29
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Quote:
Originally Posted by Netwon View Post
Fire is a peril covered under auto/home insurance. If you buy a new home with warranty and it burns down who pays? Insurance or the builder?

It is the responsibility insurance to decide if they want to go after BMW to recover what they lost financially. Based on what insurance is out of pocket (remainder of lease payments).
If the fire is the fault of the builder and he is still building houses like it then a good builder would want to know what caused the fire and people who buy these homes would want to make sure their homes do not go on fire. Am I supposed to feel safe in a BMW now that I do not know why it went on fire?

BMW did not ask for the remainder of the lease, when you lease a car you are liable for the value of the car if the car is totaled. So my insurance paid off the value of the car not just the remainder of the lease!
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      05-21-2014, 01:51 AM   #30
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I guess there is no simple solution in this case. Pay the lease for 6 months while BMW figures things out our let insurance pay it out. I can understand why you wouldn't want to pay for a car that is a write-off. Is there anyway for you to find out if BMW bought the car off of insurance?
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      05-21-2014, 11:03 AM   #31
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This is absolute crap! I feel awful for you man, spending that kind of money on a car should at least warrant you a loner especially when your car randomly engulfed itself in flames. Thank God your daughter wasn't in the car. BMW NA should at least address this issue before anyone else's M5 or mine catches on fire. Maybe Benz or Audi is the way to go now, BMW is falling behind in many aspects.
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      05-21-2014, 12:18 PM   #32
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I have to say I am very surprised at all of the outrage over this. Not necessarily the OP but other comments on this and other posts. I agree BMW should have maybe been a little more forthcoming but would not have expected them to provide a loaner or replacement or really do anything much differently than they did.

The process actually works the other way around as stated above. The insurance company pays then does the investigation if they think it's necessary or want to recover their money. It is the same with houses, cars, boats, and everything else it is up to them to determine if it was arson, something you ran over, a defect, damage, faulty brake pad, maintenance (lack there of) or whatever.

Even if it was determined that something was faulty and caused a house fire for example as above it is still the insurance that pays the builder does not investigate what happened nor do they just build you a new house and give you a new place to stay while he is investigating? Could come down to anything once the investigation is complete? Faulty appliance, gas fitting, etc then who gets you the new house? Whirlpool?

If they had investigated and determined it was a faulty brake pad that had been changed at scheduled service who pays then the dealer? Brake pad manufacturer?

When so many Ferraris were catching fire I am sure Ferrari did not provide a loaner or replacement car immediately and take the hit until they figured out what happened but I could be wrong. I would imagine this was handled through insurance as well.

When Toyota throttles were sticking the insurance paid and investigated. then after there were so many accident claims saying the same thing the NHTSA got involved and forced the investigation and recall. Toyota did not give everyone a new car and loaner.

I am very sorry for your experience and happy you and your family are safe but if in the event god forbid you or your family would have been injured or even died it would have been insurance which paid the hospital bills, life insurance etc then I am sure if the investigation proved BMW at fault I am sure would get sued by someone. BMW would not just pay the bills etc until a thorough investigation was done.

I would not have even thought to go the BMWNA route expecting answers or compensation unless for some reason my insurance denied the claim then would have been forced to take legal action.

Same as if I am driving home tonight and have a blowout and total it who am I going to call or take it to? BMW? Michelin? No I will call my insurance company explain what happened and go from there. That's what insurance is for.
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      05-21-2014, 01:57 PM   #33
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We are talking about BMW not Toyota. A car is not like a tire; tires may blowup but cars are not supposed to go on fire. Dealing with a luxury car you would expect a better treatment. When you get your car serviced you get a loaner! You should at least be offered one until they do their investigation! In this case it was a car that went on fire for an unknown reason. It is not the money that I am too concerned about, heck I went and a bought a 2014 Panamera Turbo, it is the treatment that I got from BMW NA and the fact that they did not care to know what caused this fire to prevent it from happening again. The reason I went to BMW NA is because Hendrick BMW is the one that filed the claim. I am posting this to make sure that if this happens to anyone else to report it to NHTSA and not just deal with the insurance and forget it about it. It might be someone’s life next time, God forbid!
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      05-21-2014, 01:58 PM   #34
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Quote:
Originally Posted by WJSM5 View Post
This is absolute crap! I feel awful for you man, spending that kind of money on a car should at least warrant you a loner especially when your car randomly engulfed itself in flames. Thank God your daughter wasn't in the car. BMW NA should at least address this issue before anyone else's M5 or mine catches on fire. Maybe Benz or Audi is the way to go now, BMW is falling behind in many aspects.
I agree 100%!
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      05-21-2014, 03:35 PM   #35
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I have responded to several dozen car fires over the past decade and not one of them was the result of a design flaw. Car fires are not nearly as rare as you might think and there is often and external (or operator) cause. if your insurance copany thought for just one moment that the fire mey have possibly been the fault of BMW, I can assure you that they would not have paid out or, if they did, they would be going after BMW for restitution.
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      05-21-2014, 07:31 PM   #36
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I do not agree with that, especially when I look at these BMW fire incidents and fire hazard recalls. Just google BMW fire. So sometimes it is a defect in the car that causes the fire. Without an investigation intended to brush the problem off the problem will stay. Now what will my insurance do is up to them. I reported the matter to NHTSA and hopefully this never happens again but if it does people need to be aware that this needs to be reported to NHTSA even if the insurance pays for it.


http://jalopnik.com/bmw-sparks-airpo...s-bu-486372168

http://jalopnik.com/5896484/bmw-reca...ry-cable-cover

http://wheels.blogs.nytimes.com/2011...ype=blogs&_r=2

http://www.edmunds.com/car-news/2009...fire-risk.html

http://www.lemonlawcourt.com/2013-bm.../#.U30pfK3D_vU

http://bmwproblems.wordpress.com/
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      05-21-2014, 08:47 PM   #37
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Quote:
Originally Posted by MoeDaher
I do not agree with that, especially when I look at these BMW fire incidents and fire hazard recalls. Just google BMW fire. So sometimes it is a defect in the car that causes the fire. Without an investigation intended to brush the problem off the problem will stay. Now what will my insurance do is up to them. I reported the matter to NHTSA and hopefully this never happens again but if it does people need to be aware that this needs to be reported to NHTSA even if the insurance pays for it.


http://<a href="http://jalopnik.com/...-486372168</a>

http://<a href="http://jalopnik.com/...able-cover</a>

http://<a href="http://wheels.blogs....blogs&_r=2</a>

http://<a href="http://www.edmunds.c...-risk.html</a>

http://<a href="http://www.lemonlawc...30pfK3D_vU</a>

http://<a href="http://bmwproblems.w...press.com/</a>
Most of these references were recalls that BMW investigated and took care of and not related to your fire (With the e46 who knows?) I am sure if there are more of the same or similar fires with M5's the same will happen as well. Do you think BMW replaced all of these cars that caught fire to prompt the recalls you referenced or do you think the insurance took care of it? I am sorry but it seems you thought BMW should give you a loaner and replace your car while or before a thorough investigation was completed. That is the part I do not agree with.

Yes it should be investigated which apparently it was and if there is a problem found that necessitated a recall I am sure they will. However yours is the only incident I have seen. Does it suck? Yes could it have been much worse? Yes. I just believe what you were expecting from BMW was not realistic. All makes have problems and sometimes cars are totaled and sometimes people die (GM recently) and they PAY for it eventually.

If the investigation showed the problem was that you had run over something on the road which in fact got stuck in the wheel or snow was packed in the wheel and locked up the brake?? Should BMW still replace the car? Or would you be ok if the insurance and BMW said it was your fault or something else that was no fault of BMW and you were stuck with it? No then you would expect insurance to pay...as they did.

I again just believe your expectations of how they should have handled this are unrealistic. Once again if the insurance hadn't paid and said it was a defect and BMW refused to take care of you I would understand.
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      05-22-2014, 09:47 AM   #38
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I do not want anything from BMW so you are missing the point. I wanted them to investigate the matter to find out why it happened. How do you know that they did their investigation?? If you read the post http://www.bimmerfest.com/forums/sho...d.php?t=767078 you will see that the car was released to the insurance before any investigation took place!
I truly hope this is the only fire incident with an M5.
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      05-22-2014, 01:56 PM   #39
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A lot of us think our ///M5 is "fiyah"
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      05-22-2014, 02:43 PM   #40
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Quote:
Originally Posted by MoeDaher
I do not want anything from BMW so you are missing the point. I wanted them to investigate the matter to find out why it happened. How do you know that they did their investigation?? If you read the post http://www.bimmerfest.com/forums/sho...d.php?t=767078 you will see that the car was released to the insurance before any investigation took place!
I truly hope this is the only fire incident with an M5.
I had already completely read your posts and that is where I drew my conclusion as you state multiple times about being upset that no one offered you a loaner and that your insurance had to pay? What am I missing here? :
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