Quote:
Originally Posted by PrecisionP
Just a question that intrigues my business mind, open to the affected. What would you consider to be "adequate compensation"? Excluding BarryB since his vehicle actually went down with the suspected fault.
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Excluding BarryB...It depends. I am hearing all types of stories and how people were individually affected. It's entirely up to the consumer and what they feel is necessary to win their satisfaction.
My story is I have a car supposed to go into production next week. The only reason I know that is not happening is because I read the forums-Strike 1. They should be contacting me. I have a lease ending (not BMW) around the anticipated time I was expecting my M5, now what?- Strike 2. I emailed BMW NA, and BMWAG, no one has gotten back to me yet. I called BMW NA. They have not been told anything substantial to relay to me for my predicament. I was told I should call me dealer and maybe upper management will have other avenues to explore by means of talking to reps. Strike 3 and 4. I'm livid. They are just going to try and keep people like me on the hook and offer nothing. Meanwhile from a business perspective I feel this is a fatal tactical error. They should be reaching out to people like me at this point. Why? because I could withdraw my deposit and buy another car. As opposed to the unfortunate ones who are currently stuck with their M waiting to be fixed. I have freedom to go elsewhere, therefore I feel compensation should be an incentive for me to stay loyal to my decision to get the M5.
If you disagree so be it, but I am a business man and thats how I think. You may call it opportunistic, I call it necessary. Good luck to all of you.