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I am not worried about an exhaust voiding warranty. We all know/experienced dealing with the wrong SA at any dealer, not just BMW. I've listened to SAs try to lay blame on customers before (while waiting for my car) and its disgusting the BS that comes out of their mouths. That's why I have formed a general distrust with dealer service centers over the years, and why I usually ask for places to avoid or are recommended. I'll drive a little out of my way to have a better experience.
Anyways, maybe BMW dealers will be different...its my first bimmer. I will avoid Long Beach BMW though because of some things my mom went through with her X5.
And I have never, and will never, tip any dealer to take care of my cars.
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