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      09-07-2012, 01:18 PM   #54
cnicholson
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Drives: 2013 F10 M5
Join Date: May 2012
Location: SF Bay Area

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Quote:
Originally Posted by stealth.pilot View Post
If they told me this up front, I would read between the lines that these cars break down all the time.
Fair point. Maybe have my proposed policy printed on the "Roadside Assistance" info sheet they give you in your packet.

Trying to put myself in Barry's shoes, I would be most pissed/frustrated with the waiting and uncertainty as the clock was ticking on my brief vacation. Having a clear policy/plan worked out in advance would eliminate much of this anxiety, and not cost BMW much (especially since it will almost never happen)...

In my (imaginary!) world, you would always be "on your way" within an hour and would have a like-kind car by the next morning.