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You've done nothing but be rude and unreasonable to us, yelling and cussing at all our staff. We have spent countless hours, showing you photos, videos and FaceTiming you to show you clearly how the issues you are dealing with are unrelated to our work. When we ask for any evidence that shows fault for us, our requests go unanswered.
We took full responsibility and more for the bad vanos units, replaced them, tested the car for 300+ miles and sent it back with all the parts the vehicle came with. You got the vehicle and never said a thing about any missing parts. Your local shop installed your downpipes. You need to take it up with them if your downpipes are installed incorrectly, I've already shown you clear evidence that we do not touch the downpipes when replacing vanos units, you simply want us to pay for your shops mistake, threatened us with blackmail unless we paid for it.
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