[Loft23]

I took my car in for a "courtesy break-in" service, 30 days after purchase, whether or not 1200 miles has been reached so that they can check the fluid levels. My car only had 922 miles and they said that they might as well do the 1200 since it's less than 300 miles from it.

a) Is this OK to do it early?
b) Are they allowed to perform service before eh car indicates it? I have had dealers refuse me in the past when the mileage is on schedule but the car didn't indicate it.

I too had this test drive issue. They logged 3 miles in the paperwork, in 922 / out 925, but when I drove it off the lot I saw 932 and quickly pulled over 1 block down. I understood that a test drive is required, because once you change the differential fluid and others, you want to make sure that all pressure and levels remain the same after operation. They also mentioned that they need to get the car to normal oil operating temperature before doing the tests. I called my SA who checked the paperwork but couldn't explain it, so he put me in touch with the technician who worked on my car. He said that it is standard to put 2-3 miles but since the temp outside was cold (45 degrees) he had to take it a little longer. When he returned, he logged it as 3 miles just out of habit. I call BS because you need to read the exact odometer reading and not ballpark it.

I've asked some others with M5s and it sounds like a test drive was needed to do it right. Changing the differential and SMG oil probably needs to be run under normal driving conditions and re-checked for leaks and pressure after. Having it idle in the bay doesn't do much because it's more than just motor oil change.

What got me more pissed was the fact that I have swirl marks on my rear bumper deck where most dirt collect. They ensured me that they do really good washes and they do it by hand. The rest of the car looks ok, but noticed the swirls across the back bumper in bright sunlight as if they dragged a towel across to dry the car. To make matters worse, I noticed a small scratch / gauge on the driver side door wood trim panel. It's as if they were holding on to a pen or keys and pushed the door open with it between his hands and the wood trim. Just careless!

I've emailed my salesperson and the manager of my dissatisfaction. My purchase experience has been great and they have been pushing me to write yelp and other social media reviews. I've threatened to poorly review everything and even in the official BMW survey which will really impact my salesperson and the dealership. I will see how they respond, but I will at some point request a reimbursement to take the car to a detailer of my choice. I wonder if they will replace the scratched door trim.

Never again will I go to that dealership. It is BMW of Fremont for those of you curious. Will update if they make it right or explain themselves.