11-02-2012, 04:18 PM | #111 | |
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Last edited by s4awd; 11-02-2012 at 04:28 PM.. |
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11-02-2012, 10:12 PM | #112 | |
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11-03-2012, 08:50 AM | #113 | |
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Sorry to complain, just a little frustrated.
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11-03-2012, 06:29 PM | #115 |
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11-03-2012, 06:33 PM | #116 |
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BMW NA is located in NJ. BMW Financial is located in OH.
Yes, BMW NA is heavily affected by Sandy, here's an email from my BMW NA rep: Sent: 11/2/2012 9:18:38 A.M. Pacific Daylight Time Subj: 2012 650 & 2013 M5 Due to the effects of Hurricane Sandy, I will have limited access to email and voicemail for the forseeable future. I apologize for any inconvenience this may cause. Kind regards, Customer Relations and Services Representative BMW of North America, LLC Telephone (800) 831-1117 Mailing Address P.O. Box 1227 Westwood, NJ 07675-1227 |
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11-03-2012, 09:12 PM | #117 | ||
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11-14-2012, 08:18 AM | #119 |
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I have not heard anything. I was told I would be getting the voucher for the M School in the mail three weeks ago. I would assume with Hurricane Sandy things have been put on hold
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11-14-2012, 09:27 AM | #120 |
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The rep told me that they would get back to me after car is delivered. I asked for cash amount equivalent to extended warranty price.
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11-14-2012, 09:39 PM | #121 |
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I received my check
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11-15-2012, 12:03 AM | #122 |
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That's because N54/N55 HPFPs continually failed. They were truly faulty in design (or at least in implementation, it seems that ever since the software was updated to prime the fuel pump before you start the engine the number of HPFP failures has gone way down). BMW didn't have a true fix for the HPFP so they just offered to keep replacing them for free until 100,000 miles (or whatever it was).
In this case, one oil pump was faulty and BMW replaced all of the ones manufactured in that batch as a precaution. They were being nice to make sure no one else had a blown motor as the result of the oil pump failure, it's not like all of the fuel pumps were actually bad. Unless the pump failed like it did for the one guy whose motor blew, there wouldn't be any damage done to the engine. (I just read laurenxesq's post above about his car dying too) If the issue is more widespread than just the one car that blew during European Delivery, then I haven't really been following this closely but it's clearly not widespread in the same level as the N54/N55 HPFP. Last edited by Remonster; 11-15-2012 at 01:20 PM.. |
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11-15-2012, 08:57 AM | #123 | |
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I am not calling you a liar... I'm just saying that for 99.8% of the x35i owners... a bad HPFP is not that big of an ordeal.
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11-15-2012, 01:19 PM | #124 | |
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Of course you are right that the HPFP failing doesn't lead to a blown motor, I had the fuel pump in my 328i die and it was replaced for free and then I happily drove the car for another year before I sold it. The thing I said about blown motors was in reference to the guy whose F10 M5's oil pump died and (if I'm remembering right) took his engine with it which was what caused this particular recall. |
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11-21-2012, 02:10 PM | #125 | |
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Timeline so far: 10/31- initial call received. Should hear back in 3-5 business days. 11/7-called them back and received a voicemail. Response: Another 3-5 days promised. 11/13 - see 11/7. Exactly the same 11/21 - called and left a rather direct message. Needless to say I don't look forward to the poor sap who has to deal with me on the next call. With this level of service failure, how can they expect to keep their customers? A brand can only take you so far. When your products and customer service fail at the level I have experienced with this vehicle do you honestly now want me to fill out the survey I just received? Here's a hint: you are not going to like my unedited responses. Although I don't know what good it will do to tell you in yet another format of your failures when you don't seem to give a damn and treat long term customers in this manner. End rant. |
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11-21-2012, 03:23 PM | #126 | |
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11-21-2012, 07:55 PM | #128 |
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11-21-2012, 08:18 PM | #130 |
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11-21-2012, 08:49 PM | #131 |
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It is amazing to me how inconsistent BMW corporates response has been to addressing customers issues with the oil pump recall (as well as the 20 way seat issue). You basically are on your own even in terms of following up on the M school promise made by the customer service representative some 30 days ago.
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11-21-2012, 08:51 PM | #132 |
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Obviously proves the point that you cant expect to get any if you don't ask
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