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09-26-2012, 12:09 PM | #155 |
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Got a call today from BMW Customer Service re: the seats. Jodi explained that there was an error in the documentation, and that the seat should have been described as 18-way from the start. When I asked why the US and Canada are not receiving the 20-way seats, she said that the issue has been escalated and to expect a call from someone else in 5-7 business days.
I really don't understand what the confusion is here people. It's a simple question. Since I had her on the line, I probed about the delivery time for oil pumps. She first tells me that they don't know which cars are affected. I explain that there's a VIN list from BMW on the internet, and she says...well, the cars aren't updated in their system yet? Lastly, she confirms that the estimate on delivery time for the pumps is 2-3 weeks from Friday when the recall was announced. I do appreciate the call, but had hoped it would bring some useful information. |
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09-26-2012, 11:39 PM | #157 |
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I second your thoughts. A 560hp performance car should have a sport seat that hugs and adjusts perfectly to the driver. The lousy seat, blown idrive system, non working satellite radio, crackling noise from the speakers, defective suspension that creaks and thunks over small speed bumps, defective oil pump, and multiple electrical shortages in the first two months of owning the car is un-acceptable. I have asked BMW to take my M5 back and I am waiting for a response.
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09-27-2012, 07:08 AM | #158 |
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Please keep us updated on how you make out. In the U.S. I feel the 20 way seat issue is , if you can believe it , a bigger customer issue than even the oil pump problem, for 2 straightforward reasons , a) I specifically bought the car wanting the 20 way seat which was in the advertised BMW specification and , b) a car with this performance needs it if you are to track it ( which is what it is intended to allow).
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09-27-2012, 11:30 AM | #159 | |
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09-27-2012, 11:33 AM | #160 |
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I don't know. It raises questions why other OEMs haven't been affected.
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09-27-2012, 11:35 AM | #161 | |
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Keep us posted on the seats. I'm still looking for a good explanation. |
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09-27-2012, 11:51 AM | #162 |
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for those of you that are going to ask bmw to buy the car back? i'm in a position of them agreeing to that due to other circumstances, but where would you go? i loved the car, its got some kinks to work out but i really don't like the benz or audi or cadi options. can you imagine driving a cadi rather than the M? please...
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09-27-2012, 12:32 PM | #163 | |
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09-27-2012, 01:59 PM | #164 |
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09-27-2012, 03:51 PM | #165 | |
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09-27-2012, 04:26 PM | #166 |
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I received my call from Paige at BMW NA today. A customer relations representative who could only tell me that there was an error made in the build your own web site for the M5 and they are sorry for that. I reiterated all the facts as many of you have done thru email and they seem to have not read - in documentation, owners manual, on other models, etc. and all she did was note this in my complaint and tell me she would pass it along. "We have no way of knowing what BMW engineering did...." was the answer to my question as to why this was missing in the USA M5. So it appears this issue is not important enough to BMW to provide us with an honest answer. Very unfortunate, such a great car and such poor customer relations.
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09-27-2012, 04:42 PM | #167 | |
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He asked me what he could give me to make up for the seat situation. I said I just want the seats I paid for. He said that was impossible. He again asked me what he could give me. I said I didn't know. He told me to call back when I had come to conclusion. |
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09-27-2012, 05:25 PM | #169 |
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For starts, how about an explanation as to why they are not available on the F10 when they were on the E60?
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09-28-2012, 03:11 AM | #170 |
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This is not turning out to be good at all , if MY 14 doesn't get them then I will look else where. How about ask him/her for the M6 seats ? This is BS BMW !!!
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09-28-2012, 09:20 AM | #171 | |
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09-28-2012, 10:24 AM | #172 |
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They obviously want to deal with this on a case by case basis (easier and less costly due to slippage and frankly no real leverage because owners are cutting their own individual deals. So be it , it's too late to do anything otherwise and very hard to organize something different . )The amount of compensation is a riddle with no correct answer . Part of it has to do with how unhappy you are with the sliding around you will do on that seat on a track and part of it has to do with how much resale value the car will lose because it doesn't have what I believe will be 20 way seats next year or later in this model year.
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09-28-2012, 10:34 AM | #173 |
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Ladies and Gentleman,
I have some news, well sort of. I have been given permission to release some unofficial information, but it is pretty accurate. This is coming from my dealer who has close connections with his factory rep and BMW AG in Germany. BMW's unofficial stance is that the 18-Way seats were always intended for the American Market and that BMW is not going to provide any remedy for this either. They have yet to release an official statement about this, and I was told they were working on one, until the whole oil pump fiasco happened and that took immediate priority. So now it is suspected that they may not release an official statement about this at least until the entire oil pump situation is rectified. They are not giving a reason as to why the 18-way seats were always intended to be for the North American Market including Canada. So it could still be anything. It could still be that they made an honest mistake, or that U.S. and Canadian safety regulations concerning airbag deployment would not allow an adjustable side bolster on the F10 M5 or the F10 5-Series in general. As of right now only BMW may know and is not releasing that information. Some of you have recieved this same information from the BMW NA Customer Relations Reps that have contacted you and will tell you that this is BMW's official statement regarding the matter, but until we see it in writing, I wouldn't consider that as official. BMW released an official statement about the defective oil pumps (although we will never know if that is 100% accurate) and they should still do the same for the misdirected 20-way seat. So for now, if you want the 20-Way seat in an F-Series ///M vehicle you will have to buy an F12/F13 ///M6 or maybe wait for the 2014 F80/F82 M3/M4. The thing that concerns me personally is the speculation of a future M5 model i.e. 2014, 2015, 2016, etc. that will have the 20-ways seats included in them as standard. This may affect resale value if it does happen. Additionally, it is a real bummer to think that not only did my 2006 E60 M5 have adjustable side bolsters, but it had active side bolsters as well. I can expect that a lot of you will be even more enfuriated if a future model does indeed incorporate them, as well you should be, but for right now no one knows if they will, I suspect that not even BMW knows this at this time. Therefore, you shouldn't get all worked up for something that nobody knows yet and that no M5 customer can really control. My personal opinion about this whole issue is that this is a minor annoyance with the F10 M5 and there is nothing really wrong with the car. It is still an amazing machine, and while I was driving my M5 on the Nurburgring, the lack of side bolster adjustability didn't affect whether my body was sliding around in the seat at all, and I am only 5'7" and about 160 lbs. Therefore, having experienced that, I can say with certainty that adjustable side bolsters aren't 100% necessary, only maybe 10% necessary, as I still would have like to feel a little more secured or locked into my seat by my waist, however I was not flying out of my seat by any means. In conclusion, take this information with a grain of salt, and know that if we as a community keep pushing BMW for a right and truthful answer, we shall recieve it. For now they are either too busy dealing with bigger problems(which is rightly so), too lazy, too ignorant, or too stubborn to tell us the truth. Or who knows maybe they are already telling us 100% of the truth right now. We'll just have to have more patience and wait and see. Thank you. -Dave
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09-28-2012, 12:06 PM | #174 |
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Update:
AGS has spoken with a high level executive manager about the oil pump situation and has reported this about the side bolsters: -AGS: "- My primary area of focus was obviously the oil pump recall, but I also took the opportunity to ask about the removal of adjustable side bolsters and auto high beams from the F10 M5. He did not know why these features were removed, but confirmed the adjustable side bolsters are not available on any F10 5 series cars, and the auto high beams are available on all F10 5 series cars except the M5. - He agreed to talk with me again on Monday or Tuesday next week so I can get an update on the timing of the replacement oil pumps, as well as the rationale behind the deleted features if he is able to learn why they were omitted. I will report any additional information I receive." So now we have another piece of information, that BMW still may not know why they were removed for the North American market. Perhaps AGS can find out more next week when he reengages the executive from BMW.
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09-28-2012, 05:59 PM | #175 |
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Exactly the response I was expecting. I can corner more comfortably in my 2004 S500 which perfectly holds my body in place from adjustable bolsters.
Group buy on M6 seats anyone? |
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