Compensation Update [for Oil Pump Recall]

mikeF10M5 · 10-24-2012, 09:53 AM

A couple of weeks.

BodyPlexM5 · 10-24-2012, 10:57 AM

I pushed very hard for an extended warranty. BMW flat out said that would not happen. I settled for the 1500 when It became clear the extended warranty was not an option.

Ak3249 · 10-24-2012, 11:08 AM

What number are you guys calling, and what do you say "I want compensation" ????

BodyPlexM5 · 10-24-2012, 11:28 AM

Call the 800 number on the bmwusa.com website for customer service. Tell them you want to be compensated for the oil pump issue, they will assign a case manager that will call you back

nv6425 · 10-26-2012, 08:02 AM

I agreed to $1500 as well.

cpiguy · 10-26-2012, 08:35 AM

Just recieved my check for $1750

Ak3249 · 10-26-2012, 08:35 AM

Are only thoose that had taken delivery already being compensated or others as well? My car was at vpc when the recall happened and as a result stay'd there for an extra month, so will i have a shot at compensation too?

TK23 · 10-26-2012, 11:45 AM

Quote:

Originally Posted by Ak3249

Are only thoose that had taken delivery already being compensated or others as well? My car was at vpc when the recall happened and as a result stay'd there for an extra month, so will i have a shot at compensation too?

It all depends on how you were inconvenienced. They will compensate you and they seem to be taking things on an individual basis. Contacting BMWNA myself and then having my dealer go to bat for me finally got things done.

Rob///M5 · 10-26-2012, 11:52 AM

Quote:

Originally Posted by TK23

Quote:

Originally Posted by Ak3249

Are only thoose that had taken delivery already being compensated or others as well? My car was at vpc when the recall happened and as a result stay'd there for an extra month, so will i have a shot at compensation too?

It all depends on how you were inconvenienced. They will compensate you and they seem to be taking things on an individual basis. Contacting BMWNA myself and then having my dealer go to bat for me finally got things done.

+1

Call BMWNA

Northern X5M · 10-26-2012, 01:32 PM

I called BMW Canada.
Zero compensation.
But the rep was sorry for my inconvenience, so that was really nice.
21 days without my car, and I turned down a loaner. Not that I was ever really expecting anything as much as some of you guys are getting. Even if it is a different region, I think BMW should be consistent.

LAKEOM5 · 10-26-2012, 01:40 PM

Quote:

Originally Posted by Northern X5M

I called BMW Canada.
Zero compensation.
But the rep was sorry for my inconvenience, so that was really nice.
21 days without my car, and I turned down a loaner. Not that I was ever really expecting anything as much as some of you guys are getting. Even if it is a different region, I think BMW should be consistent.

I would not stand for that at all.

Northern X5M · 10-26-2012, 01:57 PM

Quote:

Originally Posted by LAKEOM5

I would not stand for that at all.

Oh, I am not going to. It is complete bull shit.

Vinsanity12 · 10-26-2012, 02:06 PM

For those of you that have gotten compensation were you told via phone or mail?

Bimmer6 · 10-26-2012, 02:12 PM

Quote:

Originally Posted by Vinsanity12

For those of you that have gotten compensation were you told via phone or mail?

Yes mine was confirmed over the phone, and when I picked up my car the dealer provided my compensation at delivery.

LAKEOM5 · 10-26-2012, 11:40 PM

Quote:

Originally Posted by Northern X5M

Oh, I am not going to. It is complete bull shit.

Good. This whole thing stinks big time.

laurenxesq · 10-27-2012, 01:49 AM

Quote:

Originally Posted by cpiguy

Just recieved my check for $1750

How long did that process take; from the time BMW NA confirmed check in the mail to you actually received the check?

Thanks in advance.

727jbh · 10-29-2012, 04:52 PM

Called BMWNA on October 17th, no return call, emailed customer relations, 3rd time, and finally received a call today. Was told they would call my dealer to get the details on my service repair and look into compensation. This is a lease vehicle, I should not pay for days out of service enforced by BMWNA. They said I should get a return call in 3 to 5 days.

I feel like I'm getting the run around.

stealth.pilot · 10-29-2012, 08:05 PM

Has any ED customer received any compensation?

Bimmer6 · 10-30-2012, 07:36 PM

Quote:

Originally Posted by stealth.pilot

Has any ED customer received any compensation?

Dropped off car in Munich 9/4 after M event lunch. Car made it to VDC in New Jersey 9/26 and pump changed, and sent to the dealer on 10/6 and arrived on 10/8 3m clear bra, and tint added. Picked up on 10/12 and compensation provided at the dealer with an apology. Hope that tells the story, and BMWNA called me daily with updates. I was very kind to all the folks that helped, and there were a few set backs, but I knew it was not their fault it goes a long way. Good luck to all.

stealth.pilot · 10-30-2012, 10:31 PM

Quote:

Originally Posted by Bimmer6

Dropped off car in Munich 9/4 after M event lunch. Car made it to VDC in New Jersey 9/26 and pump changed, and sent to the dealer on 10/6 and arrived on 10/8 3m clear bra, and tint added. Picked up on 10/12 and compensation provided at the dealer with an apology. Hope that tells the story, and BMWNA called me daily with updates. I was very kind to all the folks that helped, and there were a few set backs, but I knew it was not their fault it goes a long way. Good luck to all.

Did you make any calls to BMWNA or did they make these proactive communications and compensation all by themselves?

Bimmer6 · 10-30-2012, 10:41 PM

Quote:

Originally Posted by stealth.pilot

Did you make any calls to BMWNA or did they make these proactive communications and compensation all by themselves?

My first communication was email through the website. I detailed my concern, and the number of vehicles I have purchased from BMW. I also told them my car was not financed, and I had another purchase pending in 2013 so I would like this resolved fairly and quickly. I received a call in three days, and the above is basically a summary of my letter. Also I had a 2002 745i buy back which they offered so I'm sure they had a history file. Honestly I will be a BMW customer through the good and the bad stuff happens. I told them I would take whatever they thought was fair and that was it. Good luck

Wrotwro7 · 10-31-2012, 01:02 PM

Just received a call from BMW. They said a rep from the NJ office would be contacting me in 3-5 days but with the hurricane damage it may be a bit longer. I have requested comp similar to what other members have received. Hopefully this will be closed soon so I can look at my beast with anticipation again rather than remember the month it was parked and useless.

I'll post updates as this progresses. Best of luck to everyone who is going through the same process!

10-24-2012, 09:53 AM	#89
mikeF10M5 Registered 0 Rep 4 Posts Drives: M5 Join Date: Sep 2012 Location: CA iTrader: (0)	A couple of weeks.
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10-24-2012, 10:57 AM	#90
BodyPlexM5 Private First Class 4 Rep 144 Posts Drives: 2013 M5 Azurite Back Join Date: Aug 2012 Location: Athens Ga iTrader: (1)	I pushed very hard for an extended warranty. BMW flat out said that would not happen. I settled for the 1500 when It became clear the extended warranty was not an option.
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10-24-2012, 11:08 AM	#91
Ak3249 Private First Class 11 Rep 151 Posts Drives: BMW F12 M6 Cab Join Date: Aug 2012 Location: NY iTrader: (0)	What number are you guys calling, and what do you say "I want compensation" ????
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10-24-2012, 11:28 AM	#92
BodyPlexM5 Private First Class 4 Rep 144 Posts Drives: 2013 M5 Azurite Back Join Date: Aug 2012 Location: Athens Ga iTrader: (1)	Call the 800 number on the bmwusa.com website for customer service. Tell them you want to be compensated for the oil pump issue, they will assign a case manager that will call you back
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10-26-2012, 08:02 AM	#93
nv6425 Lieutenant 17 Rep 406 Posts Drives: 2013 F10 M5, 2012 740i M-Sport Join Date: Sep 2011 Location: Houston, TX iTrader: (0)	I agreed to $1500 as well. __________________ 2014 Black///M5/Comp Package/Executive Package/B&O/20" Wheels/DCT/Black Interior Past: 2013 Silverstone///M5/Executive Package/B&O/20" Wheels/DCT/Black Interior 2013 Imperial Blue///M5/Executive Package/20" Wheels/DCT/Sakhir Orange
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10-26-2012, 08:35 AM	#94
cpiguy Captain 47 Rep 639 Posts Drives: 2014 Porsche 911 Turbo S Join Date: Aug 2009 Location: Westlake Village, CA iTrader: (0) Garage List 2014 BMW X5 3.5 M S ... [0.00] 2014 Porsche 911 Tu ... [0.00] 2010 BMW M3 [0.00]	Just recieved my check for $1750 __________________ CPIGUY 2017 Ferrari 488 Spider 2019 Tesla Model 3 Performance 2019 BMW X5 MSport, in coming
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10-26-2012, 01:32 PM	#98
Northern X5M Captain 99 Rep 806 Posts Drives: 2014 Tanzanite Blue M5 Join Date: Oct 2010 Location: Edmonton, Alberta, Canada iTrader: (0)	I called BMW Canada. Zero compensation. But the rep was sorry for my inconvenience, so that was really nice. 21 days without my car, and I turned down a loaner. Not that I was ever really expecting anything as much as some of you guys are getting. Even if it is a different region, I think BMW should be consistent.
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10-26-2012, 02:06 PM	#101
Vinsanity12 Private First Class 14 Rep 107 Posts Drives: 2013 M5 Join Date: May 2012 Location: Houston iTrader: (0)	For those of you that have gotten compensation were you told via phone or mail?
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10-29-2012, 04:52 PM	#105
727jbh Lieutenant 11 Rep 589 Posts Drives: 2013 M5 Moonstone Join Date: Oct 2008 Location: North Florida iTrader: (0)	Called BMWNA on October 17th, no return call, emailed customer relations, 3rd time, and finally received a call today. Was told they would call my dealer to get the details on my service repair and look into compensation. This is a lease vehicle, I should not pay for days out of service enforced by BMWNA. They said I should get a return call in 3 to 5 days. I feel like I'm getting the run around. __________________ 2013 M5 Moonstone Metallic 2011 550i Dark Graphite Metallic (sold) 2007 750Li Black Sapphire Metallic (sold) 2004 745Li Black Sapphire Metallic (sold) 2000 740i Titanium Silver Metallic (sold)
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10-29-2012, 08:05 PM	#106
stealth.pilot Major General 388 Rep 5,877 Posts Drives: 2014 911 Turbo S Join Date: Aug 2010 Location: Buckhead iTrader: (0) Garage List 2014 Porsche 911 Tu ... [5.00] 2015 Mercedes-Benz ... [0.00] 2015 Jaguar F Type R [0.00] 2014 BMW M5 [0.00]	Has any ED customer received any compensation? __________________ 2014 911 Turbo S 2018 Mercedes E63 S
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10-31-2012, 01:02 PM	#110
Wrotwro7 Private 4 Rep 79 Posts Drives: 2009 IB M3 / 2013 SG M5 Join Date: Aug 2012 Location: Decatur, Il iTrader: (0)	Just received a call from BMW. They said a rep from the NJ office would be contacting me in 3-5 days but with the hurricane damage it may be a bit longer. I have requested comp similar to what other members have received. Hopefully this will be closed soon so I can look at my beast with anticipation again rather than remember the month it was parked and useless. I'll post updates as this progresses. Best of luck to everyone who is going through the same process!
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